Business Details
About
Mexican Restaurant
Chipotle Timberlake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.4
212 reviews
5 stars
91
4 stars
30
3 stars
18
2 stars
17
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times and slow service, with some experiencing waits of over 30 minutes.
Food Quality
There were numerous complaints about food quality, including cold meals, burnt chicken, and inconsistent portion sizes.
Staff Friendliness
While some customers praised the staff for being friendly and accommodating, others reported rude service and poor management.
Ingredient Availability
Many reviews noted that the location often runs out of key ingredients, leading to dissatisfaction among customers.
Cleanliness
Several customers mentioned cleanliness issues, including dirty tables and unswept floors.
- ASAngela SmithJan 4, 20261.0Worst Chipotle I’ve ever been to. This place needs to be shut down or new management put in place. I placed a mobile order and arrived at my pick up time. I waited in the drive thru lane….STUCK because you can’t get out once you’re in it. I waited for 45 mins before I got up to the window. Once I got up to the window I was told they were out of the meat that I ordered. By this point I’m furious and wanted a refund, which they couldn’t do. So I told them I didn’t care what meat they gave me just whatever was available and would get me out of the darn drive thru. After that they closed the window and I sat there ANOTHER 15 mins waiting for food. Once I got my food home I noticed they had given me NO meat at all with my order. I’m done with this location for good and I hope it gets shut down completely. Incompetent workers!
- LDLivie DonahoeDec 29, 20255.0I have had multiple great experiences at this Chipotle; there's usually not much of a wait, and when there is, it's definitely worth it! One of the workers there, named Gabe, is super friendly and helpful (not to mention handsome).He makes the best steak if you're ever there, and if you see a taller guy with curly hair, that's him. If he's on the grill, I would definitely recommend getting the steak, and if it's out, I'd say it's worth the wait to get it fresh.Five stars and a great hire with Gabe!
- ECElizabeth CulpepperDec 11, 20253.0Just went to chipotle's and got a bow with rice and chicken, cheese and, with some salsa. It's cold and I didn't get as much as usual. Most likely will not go back.
- GGGarrisonDec 9, 20251.0They made everyone waiting in line inside the store to leave because they were overwhelmed with online orders. It was over 2 hours before closing time.
- DDDecidedOn DavisNov 14, 20251.0Absolutely horrible. Placed a mobile order before my 12 hour shift to save time and provide comfort. But instead I received a complex situation and even horrible food. I spent $28 dollars and not a penny was given back nor any reparations. Chicken was burnt, none of the toppings I ordered were added onto my bowl and the queso was lumpy, gritty and old, chips were bathed in salt that could burn your tongue upon tasting. And not to mention I was given the wrong drink. When I called to address the issue I was basically told to call everyone but them. Horrible customer service and the food is even worse.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Timberlake Rd offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill on Timberlake Rd?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Can I order Chipotle Mexican Grill meals online?
Yes, you can order online through Chipotle's official website or app, with quick links available for fast ordering.
Where is Chipotle Mexican Grill located in Lynchburg?
It is located at 7920 Timberlake Rd, Lynchburg City, Lynchburg, VA 24502, USA.
Does Chipotle Mexican Grill have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What is the contact information for Chipotle Mexican Grill on Timberlake Rd?
You can contact the restaurant at +1 434-771-5722 or via email at VA.4462.Timberlake@chipotle.com.
Are there nearby coffee shops where I can grab a drink before or after visiting Chipotle?
Yes, Dunkin' is a nearby coffee shop offering donuts, coffee, and smoothies, convenient for a drink before or after your meal at Chipotle.
What other dining options are near Chipotle Mexican Grill on Timberlake Rd?
Nearby dining options include Jersey Mike's Subs for sandwiches, First Watch for breakfast and brunch, Nitró Cow for ice cream and smoothies, Wendy's for fast food burgers, and La Carreta for Mexican cuisine.
Are there beauty or wellness services near Chipotle Mexican Grill?
Yes, nearby you can find Alex's Studios Salon, Alex's Hair Studio, Luxury Nails Spa - Timberlake, and The Joint Chiropractic for various beauty and wellness services.
What automotive services are available near Chipotle Mexican Grill on Timberlake Rd?
Timberlake Auto Emporium offers automotive repair, car sales, and used car dealerships close to Chipotle, making it convenient for vehicle needs before or after dining.