Chipotle Mexican Grill

3.7
866 reviews
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About

Mexican Restaurant
Chipotle Lynchburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4010 Wards Rd, Lynchburg, VA
24502, United States

Hours

Reviews

3.7
866 reviews
5 stars
380
4 stars
203
3 stars
80
2 stars
60
1 star
143

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, dried out ingredients, and incorrect portion sizes.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables, overflowing trash cans, and unkempt bathrooms.

Customer Service

Service was often described as rude or inattentive, with several customers noting a lack of engagement from staff and poor handling of orders.

Ingredient Availability

Numerous customers expressed frustration over the restaurant being frequently out of key ingredients, impacting their ability to customize orders.

Inconsistent Experience

Overall experiences varied widely, with some customers praising specific staff members while others reported consistently poor service.
  • NN
    Nancy
    Nov 14, 2025
    5.0
    This store is great! No complaints
  • BS
    Byron Stoddard
    Nov 11, 2025
    5.0
    The two guys working the line last night were really friendly and awesome. The girl working the cashier seemed angry
  • DL
    David Li
    Nov 1, 2025
    5.0
    I have been to this location so much and enjoy the food. The quantity and quality of the food is great! Plus, the staffs are very nice and I do not need to repeat myself. They are organized regardless if it was busy or not.
  • TC
    Thomas C
    Oct 14, 2025
    1.0
    Not sure what happened to this location but stay away. Everything was dried out and they acted like it was a inconvenience to fix anything fresh. They had over 2 hrs before closing so it's really no accuse. I should have left when I saw it empty because they use to stay packed.
  • BF
    Bow Freak
    Oct 14, 2025
    4.0
    The food is great, just remember one thing perception is everything. What people see trumps what the food taste like. Example if empty containers on the line with dried out food. "Brain says its all old" Not the case but could give a bad rap for no cause. Fantastic customer service by the gentleman serving us! I know very busy, but keep an eye on that trash and clean the table's?? Just my opinion 🤷.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Lynchburg offer?

Chipotle Lynchburg offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Lynchburg?

Chipotle is open daily from 10:45 AM to 11:00 PM.