Buffalo Wild Wings

Reviews

• DR

  Dylan R

  1 day ago
  1.0
  MANAGEMENT FAILED My fiancé and I went to Buffalo Wild Wings on Sunday night and had one of the worst management experiences we’ve ever had at a restaurant. To set the scene: after sitting down and looking over the menu, I opened my Buffalo Wild Wings app and saw I had a reward for a free cheeseburger with a $15 purchase. I asked our waitress if I could use it and which cheeseburger options were eligible. She confirmed that yes, I could use it and that any of the options were fine. Based on that, I placed my order. When it came time to enter my phone number to redeem the reward, the system wasn’t working properly. Our waitress went to get the manager, Tim M, and instead of addressing the issue, he refused to honor the reward. When the waitress returned, she told me that the manager would not take it off the bill and that he said he couldn’t help her and that we would have to pay for it. After that I then asked to speak with the manager Tim M directly and was told that “he didn’t care” and refused want to speak to me. That alone says everything about the level of professionalism here. The waitress was forced to go find another manager to help resolve the issue, and eventually the bill was corrected, but it never should have escalated to that point. I’m honestly amazed at how poorly this was handled. A manager refusing to speak to a customer over a simple rewards issue is unacceptable. Situations like this are exactly why people stop coming back and we won’t be. The only positive part of this visit was our waitress. She was attentive, kept our drinks refilled, checked on us multiple times, and even apologized for the manager’s behavior, which should never have been her responsibility. She did everything right and deserves recognition. Unfortunately, because of the management, this location has lost our business. The regional manager should reach out to me about this because the behavior Tim M showed is unacceptable.
• RB

  Ryan Burchett

  Dec 31, 2025
  1.0
  Went here to watch the college playoffs and instead of listening to the sound of the game we had some woman doing her music bingo game. This is a sports bar and the first game of the playoffs. Didn't get a chance to eat because we wanted to go somewhere for the game. The last time we came here the food was delivered cold. Not sure if there will be a repeat visit to this SPORTS BAR!
• BM

  Bmchaney McHaney

  Dec 19, 2025
  1.0
  Have been trying to get my rewards account corrected since October 26. Pitiful ** 12/31/25 update - have received emails saying to call or email back. Called yesterday, associate said there is nothing I can do for you and I might call you back tomorrow. Sarcastically saying, I’m so shocked that no one called me back today.
• RW

  Rosalind Wynne

  Dec 10, 2025
  1.0
  Do not take your kids here on a Friday night! We waited for 1hr and 45 minutes for hour food! When it arrived it was cold. The server offered to warm up my granddaughters mac and cheese. When she brought it back she could barely hold the bowl because it was hot like lava! We were told it took so long because there was a large party being served in the bar area. Our meals were taken off the ticket . I will never go there again I'd rather stay home and eat Ramen noodles!
• JB

  Jackson Blye

  Dec 6, 2025
  1.0
  Coming in around 2:30, there was next to no one inside. Enough to justify more than one line cook, but not enough to stress everyone out. Our server was decent, and very personable, however we waited over 45 minutes for our food. Once our food was delivered, it was all room temperature; the hot items were cold and the cold items were room temp. Our server corrected the issue, but we will not be coming back to this location.

Frequently Asked Questions About Buffalo Wild Wings