Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.0
1,004 reviews
5 stars
477
4 stars
263
3 stars
139
2 stars
48
1 star
77
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied significantly, with some staff being friendly and attentive, while others displayed rudeness and indifference.
Food Quality
Food quality was inconsistent; while many customers enjoyed fresh and hot meals, others reported stale or poorly prepared items.
Cleanliness
The restaurant was generally noted for its cleanliness, although some reviews mentioned issues with sticky floors and unsanitary conditions in the bathrooms.
Order Accuracy
There were multiple complaints about incorrect orders and items being out of stock, particularly the signature roast beef.
Wait Times
Customers frequently reported long wait times, especially in the drive-thru, which detracted from their overall experience.
- CHCandi HennenJan 3, 20261.0While there is noticed the workers goofing off while there was plenty of orders to be filled they really need to learn to work as a team and focus instead of worrying about drama.
- JAJane Thomas AllenNov 24, 20255.0Desmond provided us with awesome customer service today during a busy lunch. He has great knowledge of the menu, speaks up and clearly and our meal was delicious.
- MSmadi shortOct 21, 20252.0I went the through the drive thru at this location tonight and they got my order wrong. Which isn’t a huge deal I just circled back to get it fixed. At the window the girl asked what order I had and what was wrong. I told her I got the wrong fries. She looked at the computer and didn’t even look back at me and said “they rang you up for crinkle fries” and just stood there. I told her I didn’t order that and she just repeated “you were rang up for crinkles fries.” Then when I told her for the third time I didn’t order crinkle fries and that it didn’t matter what they rang me up for if it’s not what I ordered and she said “well did you say curly?” And when I told her yes she said she would have to rang me up again and charge ME for the curly fries I ordered and should have already gotten. Absolutely awful customer service. Her attitude was awful and she obviously didn’t give crap about them making a mistake. I’m not a “the customer is always right” kind of person but she barely cared enough to even look at me. I get that fries aren’t that big of a deal but I specifically went to Arby’s to get curly fries as a little surprise for my friend that loves them. I’m not even someone that goes back when their order is wrong I usually just go with it but it was for a friend. Now the surprise is ruined and so is my night.
- AWAndrew WhittingtonOct 17, 20255.0Good Arby's
- DSdonald SamuelOct 2, 20255.0Great