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McDonald's

3.1
(1078 reviews)

Business Details

5480 Germanna Hwy, Locust Grove, VA
22508, United States
(540) 972-0004
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5480 Germanna Hwy, Locust Grove, VA
22508, United States

Hours

Reviews

3.1
1,078 reviews
5 stars
288
4 stars
238
3 stars
176
2 stars
99
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many mentioning long wait times in the drive-thru and for mobile orders.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, undercooked, or incorrect orders, as well as complaints about cleanliness.

Staff Attitude

Feedback indicated a mix of staff attitudes, with some customers praising friendly employees while others reported rude or inattentive service.

Management Issues

Several reviews pointed to poor management practices, including lack of organization and inadequate staffing, contributing to negative customer experiences.
  • TF
    Todd Fullmer
    Feb 14, 2026
    1.0
    Being handed a food bag out the window by an employee who not only did not even look in my direction but had her head turned to another employee having a conversation in Spanish is not what I would consider a acceptable interaction with a paying customer. No hello No thank you No anything other than a hand holding a bag. I do not expect a 5 star or white glove service at McDonalds but I do not expect to have ZERO acknowledgment. 8:20 am Saturday morning Feb 14 2026 in case anyone in management cares to take any corrective action. So the owner response is to go to another link to provide details for the customer care team. How about you just read the review that I had provided?? It states the issue clearly to include the date, time and location. Just read it and correct the issue if you care to.
  • AA
    Aaliyah
    Feb 4, 2026
    3.0
    just stopped by a bit ago with my family to get food . the new overnight manager, amy . is amazing! so kind , respectful, all of the above
  • LC
    LKA Cole
    Jan 29, 2026
    1.0
    I have been comin to this McDonalds for probably about 15 years and as far back as i can remember, they only put your sauces in the bag at the drive through maybe 25% of the time and that is being generous. I mean genuinely how hard is it to read a screen and fill a bag with what it says on the screen? Craziest part is they are never busy when im going through the drive thru. Maybe one or two other cars at a time max. Its sad. You need the sauce for your meal bruh.
  • KM
    kristen merritt
    Jan 18, 2026
    1.0
    Absolutely WORST and SLOWEST service
  • JG
    J G
    Jan 6, 2026
    1.0
    I had a bad experience at another McDonald's recently, so this visit mattered. Tonight's McDonald's experience should've been cancelled and not picked up. Some bothersome black dude before I even got into the building, no one greeted or talked to me, I'm left waiting while ignored, everyone's avoiding eye contact like they're turning the other cheek while I'm having a negative/draining experience. After waiting, I leaned over the counter a bit and asked someone if I should leave, and rather than their answering another employee stepped in. If I thought that was what was going to be at the store I would have cancelled and not picked up; the app I was using even stopped working right afterwards. No thanks. I've had some good experiences with the brand but this was not one of them. Another day, perhaps.

Frequently Asked Questions About McDonald's

What are the regular hours of operation for McDonald's in Locust Grove, VA?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and from 4:00 AM to 11:00 PM on Sunday.

When is the McDonald's drive-thru open?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to 11:00 PM on Sunday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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