Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about inconsistent quality, including cold items and missing ingredients.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
Staff Friendliness
Despite service issues, some customers praised individual staff members for their friendliness and helpfulness.
Operational Problems
Customers noted frequent issues with the restaurant being out of key menu items and inconsistent hours.
DA
Dedra Allen
Jan 23, 2026
5.0
I recently had a bad trip to Arby’s I’m not sure if it was just a busy day or what but it wasn’t a good experience. I received a thing for two free sandwiches because of this and I used those tonight. They redeemed themselves greatly. Delicious food. Thank you for dinner!
AP
Angelica Pickles
Nov 19, 2025
1.0
we’re regulars and this is now the worst place and staff in lexington!!! seems like they got a whole new staff… very rude.. food was old and disgusting! bugs inside the foyer as soon as you walk in. so dirty. and they don’t know how to talk to people especially the new general manager that took over and the blonde headed lady needs a new job!! she’s obviously a higher up. what happened to this location??? will never be back!! i would give ZERO stars if i could. also came here about a week ago and they was closed 10 minutes early!! all the light were off and no one answered me at the speaker. don’t waste your time here. the ladies that were here before really knew how to run this place it’s since went down hill!
HB
Hope Bennett
Oct 20, 2025
3.0
Order is rarely correct. We always order the double roast beef and Greek gyro just as they come. They give me the beef and cheddar, the Greek gyro is given plain. When our order is correct it's really good. We never order beef and cheddar. Wait time is usually a bit much also especially when you've pre-ordered with the app.
NM
Nichole Marie
Oct 18, 2025
3.0
We got the new steak bites and they did not taste like steak at all it tasted like old beef
SN
Slam Newton
Sep 26, 2025
1.0
Waited 10 minutes for them to take my order only to tell me once again they're out of burgers. This is the 5th time I've went to try the burger and they've been out every single time.