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Five Guys

4.4
(665 reviews)

Business Details

(571) 442-8575

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1083 Edwards Ferry Road NE in Leesburg is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1083 Edwards Ferry Road NE, Leesburg, VA
20176, United States

Hours

Reviews

4.4
665 reviews
5 stars
450
4 stars
124
3 stars
48
2 stars
9
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff friendliness while others reported rude interactions and poor handling of order issues.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and flavorful burgers and fries, while others complained about soggy or overcooked items.

Pricing

Many customers expressed concerns about high prices, feeling that the value does not match the cost, especially for the portion sizes.

Cleanliness

The restaurant is generally noted for being clean, but some reviews mentioned unclean tables and a need for better maintenance.
  • RK
    reenie kines
    Feb 24, 2026
    1.0
    Ordered food and when I picked it up somehow one of the orders only did a sandwich and not the combo. I asked if I could fix it to make it into a combo and was told no. They said I could buy fries and a drink separately. I explained that was a significant price difference if I did that as the combo was only 13.99 and fries and a drink alone came to more than that. I was told there was nothing they could do, so I asked for a refund. They said no. What kind of business refuses refunds with receipt in hand and food that hasn't even left their hands!? I was told it wasnt their fault the order was wrong so why do I deserve a refund? I was like im aware its not your fault...all im asking is for it to be adjusted so i can eat my dinner!? Then they tried to say if I buy the fries they'll give me a drink for free. Again I explain the price difference....and unfortunately $5 is $5 these days. Then they said that only a general manager can give refunds so if I want one I can call back tomorrow!? Frustrated I finally left...no drink...no fries...no refund...just piss poor customer service. I work in the same shopping center so its definitely unfortunate experience.
  • VN
    Vio Nor
    Feb 16, 2026
    1.0
    There was this old lady loud and disrespectful today. After ordering food, half of the stuff wasn’t printed in the receipt. She withheld the fries and started yelling and being rude just for asking, where is the fries. I will not go to this franchise again.
  • AW
    Albert Wang
    Jan 3, 2026
    5.0
    The team here is really welcoming and friendly. Food is fresh, delicious, and full of flavor. Excellent all around – strongly recommend!
  • PS
    Pedro Sorto
    Dec 12, 2025
    5.0
    Great location! The restaurant is immaculately clean and the staff is so friendly. food came out great, as expected. 10/10
  • BF
    Brandon Flanigan
    Dec 2, 2025
    5.0
    Jose is the best! He was very helpful with my order. Excellent customer service, I highly recommend him for a promotion.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

How many restaurants does Five Guys have?

As of January 2026, we have more than 1,900 locations in over 24 countries!

Brand Certified Facts from Five Guys

Five Guys partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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