Dunkin'

3.2
213 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Leesburg, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
308 Kellys Ford Plaza SE, Leesburg, VA
20175, United States

Hours

Reviews

3.2
213 reviews
5 stars
80
4 stars
26
3 stars
23
2 stars
14
1 star
70

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported receiving incorrect orders, with many stating that their requests were not fulfilled as intended.

Service Speed

Many reviews highlighted slow service, with customers frequently waiting long periods for their orders, particularly in the drive-thru.

Staff Attitude

Feedback indicated a mix of staff attitudes, with some customers experiencing rudeness and lack of attentiveness, while others noted friendly service.

Food Quality

The quality of food and drinks was inconsistent, with several customers mentioning issues like burnt coffee, stale bagels, and poorly prepared items.

Management Issues

Several reviews pointed to poor management and organization, leading to chaotic service and unresolved customer complaints.
  • KD
    Kelly Daniels
    5 days ago
    1.0
    Richard is extremely rude and arrogant employee. He argued with me saying this is your drink and drink it after another employee had confirmed they would remake it and had me drive 15 minutes to pick up the remake because it was missing all customizations to begin with and Richard had no gloves on had his finger inside the cup, so I asked him to put on gloves and get a different cup that does not have a finger inside of it. He proceeds to make faces at me and then he proceeds to walk away and another employee had to make the drink who still made it wrong but at this point, I was so done I just wanted to leave and then she said Richard does not speak English. She always speaks Spanish, which is a lie because every word Richard said to me was in English, and then he proceeded to make a disgusting face at me when I left. this employee needs to be investigated never seen someone so miserable doing their job if you don’t like Customer Service, why are you in this job Richard? Lowest of the lowest Customer Service I have ever seen in my entire life. I’ve seen other teenagers, but Richard Tops them in the amount of disrespect that he offers at Kelly Ford Leesburg, Virginia.
  • JJ
    Jim
    Dec 26, 2025
    1.0
    Caramel craze latte i got tasted like water.
  • BB
    Boost ByYear
    Dec 24, 2025
    1.0
    Do not bother ordering for pickup if you want what you ordered. I’ve tried ordering twice now and I’ve been given the wrong order both time. Receipt shows correct order but inside has the wrong food. Last time I went back in to tell them I was given the wrong order and the boy behind the counter was upset so he purposely burned the food he had to make. Both of these experiences were at non rush hour times. Bring your business elsewhere.
  • MD
    maddy durot
    Dec 20, 2025
    5.0
    Ruth is the best worker ever!!!! Fast service and a pretty smile!
  • CW
    Chris Wolford
    Nov 29, 2025
    1.0
    Had to repeat my order three times at the drive through and it was still incorrect. They made my drink incorrectly, did not give me my bagel, my munchkins, and charged me for a sandwich I didn’t order. The sandwich I did order was wrong. Employee at the window tried to argue with me about my order as well. Will not be coming back again, and will recommend other avoid this location.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Leesburg, VA?

Dunkin' in Leesburg, VA is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sundays.

Does Dunkin' in Leesburg offer delivery and curbside pickup options?

Yes, Dunkin' offers both curbside pickup and delivery services at the Leesburg location.