Multiple customers reported unsanitary conditions, including strong odors and dirty bathrooms.
Customer Service
Service quality varied significantly; some praised friendly staff while others reported rudeness and lack of attention.
Food Quality
Food quality was inconsistent, with some enjoying the ice cream and burgers, while others complained about cold or poorly prepared items.
Wait Times
Long wait times were frequently mentioned, especially in the drive-thru, leading to customer frustration.
Atmosphere
The atmosphere received mixed reviews, with some appreciating the nostalgic vibe while others noted it felt unkempt.
GW
Gabriella Wells
Nov 3, 2025
5.0
It is a nice little food place, not too busy. Great pretzels and fries.
JW
JP Winner
Oct 19, 2025
4.0
Good stuff.
GR
Google Reviewer
Sep 7, 2025
1.0
Smell like mop water and never was asked if I needed help. Smell was strong smh
BP
Brianna Parrish
Sep 7, 2025
5.0
Very cute and nostalgic atmosphere. The employees have outstanding customer service and are pretty quick with getting orders done. Overall the Colonial Heights Dairy Queen location is a great place for getting some ice-cream with friends or family. 😁💙
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5201 Oaklawn Blvd, Hopewell, VA 23860-7335, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:30 PM on Fridays and Saturdays.
What type of food and specialties does Dairy Queen Grill & Chill offer?
They specialize in Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes & malts, and ice cream cakes available via DQCakes.com.
Does Dairy Queen Grill & Chill offer family-friendly services?
Yes, the location is family-friendly and offers booster seats, high chairs, outdoor seating, is wheelchair accessible, and is good for kids.
Can I order online or through a mobile app at Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup via their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location offers drive-thru service for customer convenience.
What other fast food restaurants are near Dairy Queen Grill & Chill?
Nearby fast food restaurants include Burger King, McDonald's, Taco Bell, Dunkin', Papa Johns Pizza, and Subway, offering various dining options in the area.
Are there grocery stores close to Dairy Queen Grill & Chill?
Yes, nearby grocery stores include Miller's Neighborhood Market, Food Lion, and Family Dollar, convenient for errands before or after dining.
Where can I find coffee shops near Dairy Queen Grill & Chill?
You can visit Starbucks and Dunkin' nearby for coffee or smoothies before or after your meal at Dairy Queen.
What other services are accessible near Dairy Queen Grill & Chill?
Nearby services include Bank of America ATM, Bitcoin Depot for currency exchange, USA Nails & Spa for beauty treatments, and various barber and beauty salons.