Subway

3.7
209 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Highland Springs Subway® Restaurant at 73 S Airport Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
73 S Airport Dr, Highland Springs, VA
23075, United States

Hours

Reviews

3.7
209 reviews
5 stars
89
4 stars
53
3 stars
21
2 stars
13
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with rude and unhelpful staff being a common complaint.

Cleanliness

While some customers noted improvements in cleanliness, others reported unsanitary conditions and a dirty environment.

Order Accuracy

There were frequent issues with order accuracy, including missing items and incorrect substitutions.

Employee Attitude

Several reviews highlighted a negative atmosphere due to employee attitudes, with some staff being described as sour or unempathetic.

Food Quality

Food quality received mixed reviews, with some customers enjoying their meals while others reported issues with freshness and portion sizes.
  • EE
    Elizabeth
    Oct 16, 2025
    2.0
    These people do not want to be at work.
  • AW
    Ashley Ward
    Aug 12, 2025
    2.0
    While the cleanliness has gone up considerably since receiving a face lift, the customer service hasn’t changed in the 3+ years I’ve been going to this location. I can only imagine it’s management who’s to blame for the rigidity and overall miserable atmosphere the employees have. I’ve only ever had a pleasant experience with a young girl working there once, and haven’t seen her since. The main issue I have with this location is how adamant they are about substitutions. Once I ordered a sandwich off the menu and because I wanted a different cheese (not more or premium, just a different cheese) than what was pre-determined on the menu, they told me that no longer makes it the same sandwich and they have to charge me extra to change the cheese. I asked other subways and they said that was ridiculous and not true. Another time I ordered the elite chicken bacon ranch online (which has premium meat/extra cheese) and asked if I could switch the rottisserie to regular chicken… essentially asking if I could downgrade the meal, but I would still pay for the elite. I even told them I didn’t want the double cheese that comes on it. The worker adamantly refused and made me reorder it online which ended up costing $2 more for less food because I had to add everything on separately. When did we stop having regular chicken bacon ranch on the menu? Why is there only the elite option now? Not to mention, I paid $2 more and the amount of chicken and bacon I received on the sandwich was abysmal. Either he shorted me the right amount of meat, or the manager is having them underportion their servings. Almost half of the sandwich didn’t even have any meat on it at all. There was two tiny slices of bacon ($2.50) and what looked to be a 6” worth of chicken on a foot long. Honestly, the worst part wasn’t even the food. It was the extremely sour and unempathetic attitude the worker had. It would have cost him nothing to make the substitution… if anything, it would help their food costs by me asking for the cheaper meat and less cheese. But it seemed that he was more concerned with the technicalities of a sandwich than doing something kind for another human being. I’d understand if I was mean about it… but I was honestly just really bummed.
  • MM
    Mms
    Aug 5, 2025
    1.0
    Bad customer service bad guy work there
  • BB
    Bennett Bennett
    Jul 8, 2025
    1.0
    This is the worst subway they have terrible hygiene terrible management the manager looks like a Kremlin and they give horrible service
  • BT
    Baran Tasdemir
    Jun 20, 2025
    1.0
    They have 2 employees and they cannot prepare 2 orders in 25 minutes. The store is very dirty, the employees are not clean, it smells of cigarettes inside and they are very disrespectful.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Highland Springs?

The Subway restaurant is located at 73 S Airport Dr, Highland Springs, VA 23075.

What are the opening hours for Subway at 73 S Airport Dr?

Subway is open every day from 8:30 AM to 9:30 PM.