Wendy's

3.6
942 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Herndon, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Herndon, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2160 Centreville Road, Herndon, VA
20170, United States

Hours

Reviews

3.6
942 reviews
5 stars
363
4 stars
221
3 stars
155
2 stars
71
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Mixed feedback on food quality; some customers received hot and fresh meals, while others reported stale or poorly prepared food.

Cleanliness

Several customers noted cleanliness issues, including dirty dining areas and unsanitary conditions.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Management Issues

Many reviews pointed to poor management and staffing, with claims of inadequate personnel during busy times.
  • MA
    Monroe Anderson
    Nov 6, 2025
    1.0
    I did a mobile order, they took forever to get me my food, They gave me a burger instead of my chicken sandwich, and when I called to get my refund they claimed I needed to go back to the store to get my mobile order refunded. Tripple check your food
  • SN
    Sri Charan Reddy Nevuri
    Nov 2, 2025
    1.0
    Very rude night workering women very rude behaviour on nov 2nd 2:43 am
  • GH
    Gisela Hernandez
    Oct 29, 2025
    1.0
    I ordered online to pick up in the drive-thru and it was ONLY a 10 ct nugget, no meal or anything just plain old nuggets. We pulled up to the speaker and they said to come to the second window. When we pulled up they were so confused on to where the food/order was, we waited at the window for about 10 minutes where we could hear the manager yelling at the employees to hurry up. It was also that moment where she decided to tell us to park and wait the the order to come out. We parked where it said curbside pickup since there are no drive thru parking, mind you it was also raining and I had my 4 yr old with me. So we parked and waited for another 20 minutes and that’s when I decided to come inside and they had completely forgot about us. I had got my nuggets and asked to speak to the manager and all she said was my bad and that she didn’t know because the other manager didn’t tell her anything, so she threw the $1 coupon book in my bag like it was supposed to make me feel better?? That’s bad management on their end, also there was another car that parked next to us that also went through the drive thru and was asked to parked and also waited for a long time and decided to come inside as well since no was attending us. If the employees don’t want to come out in the rain, much less us And like I stated We go through the drive-through for convenience, but this was the worst service ever I’ve encountered. Overall skip this Wendy’s is you can, not worth the headache.
  • BB
    Brandon Boyd
    Oct 20, 2025
    5.0
    I can’t believe I’m actually writing a five-star review for Wendy’s — and yet, here we are. I just went through the drive-through at around 8:45 PM, and honestly, I’m still in shock at how hot my food was. Not “kind of warm” or “barely hanging on” hot — I mean fresh-off-the-grill, burn-your-fingers, melt-your-soul hot. Normally, I avoid Wendy’s because the food tends to land somewhere between “lukewarm” and “questionably chilly.” But tonight? Totally different story. I was in Herndon, saw the Wendy’s was pretty empty, and figured I’d take a chance. I was literally the only person in the drive-through — and somehow, they delivered fast food perfection. There’s nothing in the world better than hot fast food. It just hits different. And tonight, this Wendy’s didn’t just feed me — they made my night.
  • KG
    killer guppy
    Oct 11, 2025
    5.0
    Very clean with some nice decorations. There were even some cute Halloween decorations. It felt like the staff took pride in their work. The food was... Well, Wendy's. But the establishment felt nicer than a typical Wendy's.

Frequently Asked Questions About Wendy's

Is 117 Herndon Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.