At Wendy’s in Herndon, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Herndon, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Mixed feedback on food quality; some customers received hot and fresh meals, while others reported stale or poorly prepared food.
Cleanliness
Several customers noted cleanliness issues, including dirty dining areas and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Management Issues
Many reviews pointed to poor management and staffing, with claims of inadequate personnel during busy times.
MA
Monroe Anderson
Nov 6, 2025
1.0
I did a mobile order, they took forever to get me my food, They gave me a burger instead of my chicken sandwich, and when I called to get my refund they claimed I needed to go back to the store to get my mobile order refunded.
Tripple check your food
SN
Sri Charan Reddy Nevuri
Nov 2, 2025
1.0
Very rude night workering women very rude behaviour on nov 2nd 2:43 am
GH
Gisela Hernandez
Oct 29, 2025
1.0
I ordered online to pick up in the drive-thru and it was ONLY a 10 ct nugget, no meal or anything just plain old nuggets. We pulled up to the speaker and they said to come to the second window. When we pulled up they were so confused on to where the food/order was, we waited at the window for about 10 minutes where we could hear the manager yelling at the employees to hurry up. It was also that moment where she decided to tell us to park and wait the the order to come out. We parked where it said curbside pickup since there are no drive thru parking, mind you it was also raining and I had my 4 yr old with me. So we parked and waited for another 20 minutes and that’s when I decided to come inside and they had completely forgot about us. I had got my nuggets and asked to speak to the manager and all she said was my bad and that she didn’t know because the other manager didn’t tell her anything, so she threw the $1 coupon book in my bag like it was supposed to make me feel better?? That’s bad management on their end, also there was another car that parked next to us that also went through the drive thru and was asked to parked and also waited for a long time and decided to come inside as well since no was attending us. If the employees don’t want to come out in the rain, much less us And like I stated We go through the drive-through for convenience, but this was the worst service ever I’ve encountered. Overall skip this Wendy’s is you can, not worth the headache.
BB
Brandon Boyd
Oct 20, 2025
5.0
I can’t believe I’m actually writing a five-star review for Wendy’s — and yet, here we are. I just went through the drive-through at around 8:45 PM, and honestly, I’m still in shock at how hot my food was. Not “kind of warm” or “barely hanging on” hot — I mean fresh-off-the-grill, burn-your-fingers, melt-your-soul hot.
Normally, I avoid Wendy’s because the food tends to land somewhere between “lukewarm” and “questionably chilly.” But tonight? Totally different story. I was in Herndon, saw the Wendy’s was pretty empty, and figured I’d take a chance. I was literally the only person in the drive-through — and somehow, they delivered fast food perfection.
There’s nothing in the world better than hot fast food. It just hits different. And tonight, this Wendy’s didn’t just feed me — they made my night.
KG
killer guppy
Oct 11, 2025
5.0
Very clean with some nice decorations. There were even some cute Halloween decorations. It felt like the staff took pride in their work. The food was... Well, Wendy's. But the establishment felt nicer than a typical Wendy's.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Herndon, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Herndon, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (703) 435-2603.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 117 Herndon Wendy’s serve breakfast?
Yes, this Wendy’s location in Herndon, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's in Herndon, VA?
The Wendy's drive-through in Herndon is open 24 hours a day, seven days a week, from 4:00 AM to 3:59 AM the following day.
Can I order Wendy's food online or through a mobile app?
Yes, you can order Wendy's food online at https://order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Does this Wendy's location in Herndon serve breakfast?
Yes, this Wendy's serves breakfast options including combos, sandwiches, coffee, and sides, available through online ordering or in-restaurant.
What payment options are accepted at Wendy's on 2160 Centreville Road, Herndon?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment methods.
How can I contact the Wendy's location in Herndon for questions or feedback?
You can call the location directly at (703) 435-2603, or reach Wendy's Customer Care through their Contact page online or by phone at 888-624-8140.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on the Wendy's menu website, mobile app, and in the restaurant. You can also ask crew members for assistance.
Are there other fast food restaurants near Wendy's on Centreville Road?
Yes, nearby fast food restaurants include Taco Bell and another Wendy's location, providing additional quick dining options close by.
What nearby amenities can I visit before or after dining at Wendy's?
Nearby amenities include Bertucci's Italian Restaurant, Bar Louie - Herndon, and Houlihan’s American Restaurant & Bar, ideal for various dining preferences or drinks.
Are there nearby services like gas stations or convenience stores close to Wendy's?
Yes, Herndon Sunoco, 7-Eleven, and Sunoco Gas Station are nearby, which is convenient if you need to fuel up or grab essentials before or after your meal.
Is there parking or drive-thru available at Wendy's 2160 Centreville Road location?
Yes, this Wendy's location offers a drive-thru for convenient ordering and pickup, and casual attire is typical for dining in.