McDonald's

3.2
1589 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2475 Centerville Rd, Herndon, VA
20171, United States

Hours

Reviews

3.2
1,579 reviews
5 stars
480
4 stars
312
3 stars
227
2 stars
126
1 star
434

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially during peak hours, with some experiencing waits of over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication from staff regarding orders.

Food Quality

While some customers praised the food for being hot and fresh, others complained about receiving cold or stale items.

Customer Service

Numerous reviews mentioned rude or unhelpful staff, with several customers expressing dissatisfaction with the overall service experience.

Cleanliness

Several customers noted that the dining area and facilities were not well-maintained, with dirty tables and floors reported.
  • LP
    LINDA PX3
    6 days ago
    1.0
    Quise canjear dos órdenes diferentes y me hisieron dar doble vuelta para pasar dos veces por la ventanilla
  • BB
    Brandon Boyd
    Dec 30, 2025
    5.0
    I never thought in a million years I’d be rating a McDonald’s, but here we are—and credit where credit is due. Compared to some of the other McDonald’s locations I’ve been to, this one is genuinely impressive when it comes to both food and service. Whether it’s breakfast, lunch, or dinner, every time I go through the drive-through, the line moves. Even when it’s long, it never feels stuck—you’re ordering before you know it. The real surprise is the food. It’s always hot. And I mean actually hot, not “sat-under-a-heat-lamp-for-a-while” hot. Other McDonald’s locations have handed me fries that taste a day old and nuggets that are hard as rocks. That doesn’t happen here. Even the sweet tea deserves praise. It’s sweet. Like Southern sweet. The kind that lets you know sugar was absolutely involved. So yes, I’m applauding a McDonald’s for once—hot food, fast service, and consistency. Keep doing whatever you’re doing, because it works. 🍟
  • PE
    Paul Espinoza
    Dec 22, 2025
    1.0
    Just went to this location at 12 midnight and I ordered a caramel frappe 1 med coke 1 med sprite 6 nuggets 1 Big Mac meal and a Bacon QPC meal. The 6 nuggets were missing and also they didn’t put any napkins in the bag. The people running this location are awful.
  • AM
    A M
    Dec 18, 2025
    1.0
    If you work at a fast-food restaurant and take customer orders, you should have a basic knowledge of the English language. I had to repeat my order three times, and it was still taken incorrectly. Additionally, it should not be difficult to prepare a Happy Meal and include everything that is supposed to come with it. One happy meal did not have an apple. Overall, terrible McDonald’s!
  • NN
    Necrospect
    Dec 7, 2025
    2.0
    I've been going here for 3 years and im questioning to myself why. three out of four times my order will be wrong, bacon will be missing from a bacon quarter pounder. My issue is usually resolved after I hand my order back to staff so they can add bacon but it makes my visits unenjoyable as I know ill have to wait 15-20 minutes to get my order in most cases when i order ahead through the app. I think this is a training issue and I can understand that its difficult to keep a trained workforce when the turnover rate is so high. Foods only enjoyable when it comes out hot off the grill, not when its being given to you luke-warm.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2475 Centerville Rd, Herndon, VA?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does McDonald's at this location offer delivery services?

Yes, they offer delivery services including same-day and no-contact delivery.