McDonald's

3.2
1576 reviews
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Business Details

2475 Centerville Rd, Herndon, VA
20171, United States
(703) 793-0757
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2475 Centerville Rd, Herndon, VA
20171, United States

Hours

Reviews

3.2
1,566 reviews
5 stars
474
4 stars
311
3 stars
226
2 stars
125
1 star
430

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Customers frequently noted that the restaurant was dirty, with unclean tables and unsanitary conditions.

Order Accuracy

Many patrons reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Speed of Service

The location is often criticized for slow service, with long wait times reported for both drive-thru and in-store orders.

Food Quality

While some customers enjoyed the food, many complained about stale or improperly prepared items, indicating inconsistency in food quality.
  • AV
    abvtube v
    Nov 16, 2025
    1.0
    Long time waiting
  • ML
    Melissa LaBare
    Nov 12, 2025
    1.0
    We didn’t order anything special and it’s was 5:20, so definitely dinner time. We were told to pull into a spot to wait. While the order was correct it wasn’t fresh or hot. It was barely wrapped in the paper and the fries were cold. $25 of crap.
  • MF
    Marcus Funk
    Nov 3, 2025
    1.0
    They are a 24h store and ive been there before 6am a few times but when I went today they said they aren't opening till 6am, I wouldn't have been mad if they had their arch off or their menus off or if they answered my question about why they weren't open and ive tried calling the store to ask and they just stand there as the phone rings, plus I could do a online order through the app
  • ER
    Eric Royal
    Nov 1, 2025
    4.0
    The young man was very helpful and well mannered.
  • SH
    Stephanie Hernandez
    Oct 15, 2025
    1.0
    This location has by the worst customer service. I try not to go here but sadly is closer on my way to work and I hate taking a different route. Everytime I go here either the app doesnt work and they really dont care even though you show them the codes and my food is always wrong and on top of that if you want to change it and go back in the line and wait they get an attitude. I mean youre paying for your food which aint cheap so you should at least get what you ordered theyre not giving it to you for free. Anyways I don't think complaining does anything because they still dont care.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2475 Centerville Rd, Herndon, VA?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does McDonald's at this location offer delivery services?

Yes, they offer delivery services including same-day and no-contact delivery.