Brand Certified
McDonald's
3.2(1603 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2475 Centerville Rd, Herndon, VA
20171, United States
Certified by McDonald's • Mar 01, 2026
(703) 793-0757
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,603 reviews
5 stars
482
4 stars
314
3 stars
227
2 stars
127
1 star
444
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude and unprofessional, particularly mentioning a specific employee named Klarisa.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and overall disorganization in fulfilling orders.
Cleanliness
Several reviews noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Speed of Service
Customers experienced long wait times, both in the drive-thru and inside the restaurant, with some stating it was the slowest service they had encountered.
Food Quality
While some customers praised the food for being hot and fresh, many others complained about receiving cold or stale items.
- ABAlexis B1 day ago4.0I usually go to this McDonald’s and the food is always hot and they get my order correct. I use the app so I order ahead. The people at the drive through are nice, they’re quick to give you your food. I will say sometimes they forget my sauces so at the window I always make sure to ask for the sauces. I haven’t had a bad experience in the drive thru, everyone is always very nice and says have a good day. The food is the classic McDonald’s tasting food, just what you would expect.
- ZAZayed Ali5 days ago1.0I was in McDonald's Herndon Centerville rd then I was standing almost 10 minutes to order my food, unfortunately the customer service was very bad no one asked me about my order, they just keep watching me then I left without any orders it's really bad customer service
- DLDuke LolFeb 22, 20261.0I have been here 3 times they always proceed to mess something up, either it’s missing a couple items or telling me to my face I’m at the wrong store even when I read them the address to them with my receipt. This store really explains McDonald’s pay rate being bad.
- JGJOANNE GARCONFeb 7, 20261.0Check your food, they steal your money by charging you for things they are not adding on your sandwich!!! Like the reviews are stating!! They charge you for the bacon and then eat it before it gets to the bag!!
- GNgio nolascoFeb 2, 20261.0I went through the drive - thru i received terrible service the woman who was taking my order was being disrespectful and very rude she was not being a professional or at least with good intentions. I'm not sure she was having a bad day or something but she shouldn't treat her customers that way !! Even when I was trying to finish my order. She kept on cutting me off. I was upset about it i was definitely not a satisfied customer. I hope to see a difference next time if I show up again to the McDonald's on Centerville road next to the Chucky cheese. Terrible service !!!!
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2475 Centerville Rd, Herndon, VA?
This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-through services.
Does McDonald's at this location offer delivery services?
Yes, they offer delivery services including same-day and no-contact delivery.
Can I order food through a mobile app from McDonald's in Herndon?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru available at McDonald's on Centerville Rd?
Yes, this McDonald's location has a drive-thru that is open 24/7.
How can I benefit from McDonald's loyalty program at the Herndon location?
You can earn points for free food through the MyMcDonald's Rewards program.
What services are available at McDonald's in Herndon besides dining in?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What are some nearby places of interest to McDonald's at 2475 Centerville Rd?
Nearby places include Tutti Frutti frozen yoghurt shop, Tropical Smoothie Cafe, Gold's Gym, and The Wireless Center - Verizon Premium Retailer.
How can the nearby The Wireless Center - Verizon Premium Retailer help McDonald's customers?
Customers can conveniently access mobile phone services or upgrades before or after dining at McDonald's.
Are there family-friendly entertainment options near McDonald's on Centerville Rd?
Yes, Chuck E. Cheese is nearby offering pizza and arcade games suitable for family fun.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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