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McDonald's

3.3
(1321 reviews)

Business Details

1071 Elden St, Herndon, VA
20170, United States
(703) 471-1144
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1071 Elden St, Herndon, VA
20170, United States

Hours

Reviews

3.3
1,321 reviews
5 stars
474
4 stars
234
3 stars
173
2 stars
97
1 star
343

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall lack of attention to detail.

Cleanliness and Facilities

Several reviews mentioned unsanitary conditions, particularly regarding restroom access and cleanliness of the dining area.

Food Quality

While some customers enjoyed the food, there were complaints about inconsistency in quality and freshness.

Management Issues

Feedback indicated that management was often unresponsive to customer concerns and did not effectively address staff behavior.
  • MS
    M&M Services
    Feb 26, 2026
    1.0
    I went to this place this afternoon and I think there was a mistake, either the cashier's or mine, when I processed the payment. He charged me for a different order, and I noticed and told another cashier. The manager came out very angry, and I told them it was easy, they just need to fix it and give me the change because my order was for less money than what was charged. The manager's response was, "Tell him there's no change." I asked, "Why?" and she angrily repeated, "Tell him there's no change," even though my order was for less money. Of course, the manager is Latina, and I'm Latino too, but she was doing a terrible job. Finally, a manager, I think from the Middle East, came and was kind, resolved the issue, and gave me my change. The change was almost $6. They should train their managers; they can't treat a customer badly, much less refuse to give them change just because they're angry.
  • DD
    D
    Feb 20, 2026
    1.0
    Today, at the McDonald's drive-thru, I must say you are fortunate that I did not catch your name. The service was abysmal; when I requested additional salt, I was met with a very unpleasant smirk instead of a smile. There was a complete lack of customer service. I am left to ponder whether there is a language barrier, but the treatment of customers is simply unacceptable.
  • JB
    Jade B
    Feb 12, 2026
    1.0
    I hope no one is eating here anymore since the accusations of humans being in McDonald’s food
  • RF
    Royal Flush
    Feb 6, 2026
    1.0
    this place does not honor the rewards, asked to speak with a management she didn’t do anything all she had to do is put in a code
  • MB
    Marilyn Bow
    Jan 30, 2026
    3.0
    Obviously I love McDonald’s and it always tastes the same. But the service and food being put together has been downhill (Big Mac with middle and bottom bun switched, cheeseburgers with no cheese, happy meal with no toy, etc). We still like McDs and stop by but have been going less cause there’s usually something wrong and it’s just not worth the disappointment/hassle of paying for something that’s wrong/missing.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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