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Jimmy John's

3.6
(146 reviews)

Business Details

454 Elden St, Herndon, VA
20170, United States
(703) 481-2525

About

Sandwich Restaurant

Location

Jimmy John's
454 Elden St, Herndon, VA
20170, United States

Hours

Reviews

3.6
146 reviews
5 stars
71
4 stars
22
3 stars
14
2 stars
8
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude service, long wait times, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the sandwiches, others noted issues with freshness, portion sizes, and incorrect items being delivered.

Delivery Problems

Many reviews highlighted significant delays in delivery, with some orders marked as completed but never arriving.

Positive Experiences

Despite the negative feedback, several customers praised the friendly staff and quick service during their visits.
  • DS
    Derrick Shields
    Jan 18, 2026
    1.0
    I'm posting this because of a recent experience I had with online order delivery. I ordered four sandwiches and they were okay quality, nothing great. The store did make a mistake in not including a large fountain drink and a missing bag of chips. But that in itself wouldn't be worth posting a review about, the reason I'm posting this review is because the store charged me almost $10 for a red velvet cookie, that according to every other store menu and research should have only cost me about $2. Why the hell is a red velvet cookie, same weight and size as a chocolate chip or oatmeal raisin cookie, costing five times as much? For some red dye food coloring and fake white chocolate chips
  • KS
    Kelsey Shepherd
    Dec 18, 2025
    1.0
    The service was rude and condescending I would never go back there
  • FF
    Felix Canetti Flores
    Nov 14, 2025
    1.0
    I understand that there could be issues with staffing everywhere. However I placed an order for delivery at 12:24pm and to be waiting over an hour just to be told that its still 20-30 minutes away I got frustrated. I asked for a refund because this was unacceptable and before I got the refund I was told that the manager wasn’t there. I kept insisting and suddenly I was talking to the manager. In the end i got my refund and again I understand that there are staffing problems everywhere, but my experience today was not freaky fast and for the time being I am advising people in here and my coworkers to avoid delivery from here.
  • VR
    Victoria Rari
    Oct 17, 2025
    5.0
    Great value! Less than $12 lunch options that include sub, chips and fountain drink. I recommend the jalapeño chips! I always get the Beach club!
  • LF
    lily fathi
    Oct 15, 2025
    1.0
    Literally put the tiniest thinnest amount of meat on my sub… go to jersey mikes.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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