Giant Food

4.3
386 reviews

About

Grocery StoreGiant Food
Thank you for choosing your neighborhood Giant store. For over 75 years, we've operated our business with a single goal in mind: delivering unmatched selection, quality and value. Take advantage of great Bonus Buy deals at this store, along with safe, curb-side Pickup and convenient contactless Delivery in this store's area. Shop online for coupons, loyalty rewards and to start your online order!

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Giant Food
13330 Franklin Farm Rd, Herndon, VA
20171, United States

Hours

Reviews

4.3
386 reviews
5 stars
228
4 stars
96
3 stars
27
2 stars
13
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praise friendly and helpful employees, others report rude or unprofessional behavior from specific staff members.

Cleanliness

The store is frequently described as clean and well-organized, contributing positively to the shopping experience.

Pricing

Many customers find prices to be high compared to competitors, leading some to shop elsewhere for better deals.

Product Quality

While some customers appreciate the fresh produce and variety, there are complaints about the quality of meat and expired items on shelves.

Convenience

The store's location and extended hours are noted as significant advantages, making it a convenient option for local shoppers.
  • YC
    YIWEN CHEN
    Jan 3, 2026
    1.0
    Extremely disappointing experience. This Giant location is constantly out of stock, and shelves are rarely restocked in a timely manner. Basic items are missing every time I shop, making it frustrating and a complete waste of time. On top of that, I experienced disrespectful and discriminatory treatment that felt racially biased. Staff were dismissive and unhelpful, while other customers were treated differently. This kind of behavior is unacceptable, especially from a major grocery chain.
  • AB
    Adrian Brown
    Dec 30, 2025
    5.0
    Quick in and out service they are very friendly and helpful staff thanks giant 🙂
  • DS
    Dan S
    Sep 25, 2025
    5.0
    Decent selection, good environment
  • FB
    free bee
    Sep 12, 2025
    5.0
    Great service given by Sunita who is always willing to show u where the merchandise is and is helpful. She always smiles and thanks me for shopping with your store. Will be back soon. Hope she gets promoted soon.
  • AA
    April's Advice, Audit, Advocacy & Advancement!
    Sep 12, 2025
    2.0
    Karen-Karl--unacceptable customer service!

Frequently Asked Questions About Giant Food

What are the operating hours of Giant Food at 13330 Franklin Farm Rd in Herndon, VA?

Giant Food is open daily from 6:00 AM to 10:00 PM. On holidays, hours may vary, for example, it closes earlier on November 27 at 5:00 PM and is closed on December 25.

Does Giant Food offer pickup and delivery services?

Yes, Giant Food provides in-store pickup and contactless delivery services for your convenience.