Dunkin'

3.9
483 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Herndon, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
141 Spring St, Herndon, VA
20170, United States

Hours

Reviews

3.9
483 reviews
5 stars
230
4 stars
109
3 stars
54
2 stars
22
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly and efficient staff while others experienced rude behavior and slow service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, particularly with online and delivery services, leading to customer frustration.

Food Quality

Feedback on food quality was mixed; some customers enjoyed fresh donuts and good coffee, while others complained about stale items and poorly prepared food.

Cleanliness and Facilities

Several customers noted cleanliness issues and the lack of restroom access, which negatively impacted their experience.

Staff Performance

While some staff members were commended for their hard work and dedication, others were criticized for being unprofessional and untrained.
  • BH
    Benjamin Henry
    Nov 16, 2025
    1.0
    Hole in the wall DD with egregiously slow service, but that allowed me to observe the attitude in dealing with other customers. Avoid- 3 other coffee shops in the plaza.
  • BA
    Benjamin Abbott
    Nov 15, 2025
    1.0
    Absolutely horrible service. Tried a simple Uber order and this location for some reason kept telling drivers the order was cancelled - not the case. Would not answer the phone when I tried to find out what was going on. They told 6 Uber drivers the order was cancelled - what is going on!!! Horrible service.
  • LA
    Liz Arritt
    Oct 21, 2025
    5.0
    I go here a lot (closest anything with a drive thru) and the team there is usually really great. Food is occasionally crisp/a little burnt (particularly the ham and cheese croissant, which I've stopped ordering for that reason, but still the best Dunkin in the area!
  • KM
    Kristian Mejia
    Sep 28, 2025
    5.0
    Will have to say one of the most amazing Dunkin’ Donuts I’ve ever been to. This beautiful young lady named Eileen. So hardworking , so dedicated, and made me drinks and food 10/10 always
  • KK
    Kayla
    Aug 21, 2025
    1.0
    Watered down iced coffees and creams. It’s a waste of money, especially for a cold foam cold brew with no cold foam.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Herndon, VA?

This Dunkin' is open Monday to Friday from 4:30 AM to 8:00 PM, Saturday from 5:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services to customers.