Business Details
About
Mexican Restaurant
Chipotle Herndon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,274 reviews
5 stars
502
4 stars
289
3 stars
141
2 stars
72
1 star
270
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor attitudes and disrespectful behavior.
Food Quality
Customers frequently reported issues with food quality, including stale ingredients, improperly cooked rice, and concerns about hygiene.
Portion Sizes
Many reviews mentioned consistently small portion sizes, with customers feeling they received less food compared to other locations.
Order Accuracy
Several customers experienced issues with incorrect orders and missing items, leading to dissatisfaction with their overall experience.
Management Issues
Reviews indicated problems with management, including poor staff training and lack of oversight, contributing to the negative experiences reported.
- DMDoug Manske3 days ago5.0Having been to hundreds of different chipotles, this one was definitely in the top tier. Very clean(seems rare these days for chipotle) staff was quick and attentive. The food was on or above par.
- LPLi PaNov 12, 20251.0Portions 👎. The elderly lady took half a spoon and served half of it in the bowl. And it was Sofritas i ordered. Chipotle serving size is very small not just for protein, but for veggies too. Barely puts 2 onion pieces in bowl. Very bad experience.
- VAVenkat AtmuriNov 10, 20251.0The food is worse, I got diarrhea twice. The chicken tastes like rubber, the salad greens are dusty, and the guacamole is frozen. This is the worst Chipotle food I’ve ever had twice by mistake.
- BSBen SkowronNov 6, 20251.0Same as other similar recent reviews have echoed, might be the worst attitude from the male employee with earrings I’ve ever experienced, it’s as if my presence ordering food in the restaurant is a bother. This is 3rd or 4th time, it’s literally every time I’ve been there. Go to a different Chipolte.
- ALAshley LozaOct 30, 20251.0I usually give the food industry some leverage and try not to complain, but every time I come to this location, they always are disrespectful and have the worst attitude. My order is always wrong, when I asked for what I was missing they were rude. They charged me for a guacamole for almost $3 and I never received it. I am definitely never going back.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Herndon serve?
Chipotle Mexican Grill in Herndon offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Herndon?
Chipotle Mexican Grill in Herndon is open daily from 10:00 AM to 11:00 PM.
What services are available at Chipotle Mexican Grill in Herndon?
The restaurant offers in-store pickup, delivery, catering services, and accepts credit cards and gift cards.
Where is Chipotle Mexican Grill located in Herndon?
It is located at 1144 Elden St, Herndon, VA 20170, by the Bank of America.
Can I order online from Chipotle Mexican Grill in Herndon?
Yes, you can place orders online through their website or via the Chipotle app available on the Apple App Store.
How can I contact Chipotle Mexican Grill in Herndon?
You can contact them by phone at +1 703-435-3325 or email at va.0517.herndon@chipotle.com.
Does Chipotle Mexican Grill in Herndon welcome LGBTQ customers?
Yes, this location is welcoming to LGBTQ customers.
Are there any nearby restaurants where I can try different cuisines around Chipotle Mexican Grill in Herndon?
Yes, nearby you can find Wiseguy Pizza for pizza, Thai Tada for Thai cuisine, Jodhpur and Dharani for Indian food, and French Connections Restaurant for French cuisine.
Where can I get coffee or a snack near Chipotle Mexican Grill in Herndon?
Starbucks and Einstein Bros. Bagels are nearby places where you can enjoy coffee and snacks.
How can nearby transit or landmarks assist me in finding Chipotle Mexican Grill in Herndon?
Chipotle Mexican Grill is conveniently located by the Bank of America Financial Center and ATM at 1144 Elden St, making it easy to find in the Fairfax area of Herndon.