Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Herndon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
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TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
1,288 reviews
5 stars
511
4 stars
290
3 stars
142
2 stars
74
1 star
271
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers reported consistently small portion sizes, particularly for protein and toppings, leading to dissatisfaction.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional during interactions.
Food Quality
Several customers experienced issues with food quality, including undercooked ingredients, stale items, and concerns about hygiene.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and poor food handling practices.
Inconsistency
Customers mentioned a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
EE
Ethan
Feb 26, 2026
5.0
I had chicken al pastor rice bowl today around 6:10pm Feb 26. Shoutout to whoever cooking the chicken today because its spicy and well marinated. It was delicious.
However, the portion is a little less than usual today
TE
Tacuma El
Feb 16, 2026
3.0
Easily access... quick food, average service
PH
Parker H
Feb 10, 2026
1.0
Don’t order the steak there unless you want the worst food poisoning of your life
KY
Kimchii Yum Yum
Feb 10, 2026
1.0
Poor customer service PROVIDED BY YONI hispanic male next to register. As an local employee near by Establishment I ordered side of chicken and ask for ramikin small scoop sauce salsa and bean clear smaller to go plastic ramikin. Charged was $10 is this correct? NO ! CHIPOTLE DO NOT CHARGE PLASTIC CLEAR TO GO RAMIKIN
Please Corporate franchiseer contact
Thanks !
MV
M V
Jan 15, 2026
1.0
The guy in front of me asked for regular chicken bowl. The worker loaded it up from the beginning with tons of rice and beans and meat and all the cold sides. Way more than regular. I was super happy for him. It is my turn, and im getting a veggie bowl. I asked for extra rice, fajitas, beans, salsa, guac, cheese, lettuce. Everything she portioned for me was so small, not even regular until i asked for more. She kept giving me judgy looks and glares when i asked for extra. For the guac, she said she has to charge extra. I explained that im not getting any protein and i would have gotten more guac in a side cup than i did on my bowl. She refused and proceeded to turn to the cashier and spoke in spanish while making pointed looks at me. Then they both laughed and she barely put the lid on properly and my bowl leaked everywhere in the bag. I like to give people the benefit of the doubt especially the service industry cause i get it. It is hard and exhausting. I worked at a chipotle for five years so i understand what the work environment is like and also know that’s not the portion sizes and there was a huge difference in portion sizes between mine and the guy in front of me. I dont take racism lightly and dont go around accusing people, but this definitely felt like it. When it came my turn they were extremely rude and judgmental and unfriendly.
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