Business Details
About
Mexican Restaurant
Chipotle Franklin Farm is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
491 reviews
5 stars
238
4 stars
121
3 stars
43
2 stars
28
1 star
61
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unhelpful staff, with complaints about poor customer service and inconsistent treatment of customers.
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes of protein and other ingredients, often feeling shortchanged for the price paid.
Cleanliness Issues
Several reviews pointed out cleanliness problems, including dirty dining areas and bathrooms, which negatively impacted the overall dining experience.
Food Quality
While some customers enjoyed the food, there were multiple complaints about food being improperly cooked, stale, or not fresh, leading to a mixed perception of quality.
Order Accuracy
Frequent issues with order accuracy were reported, particularly with online orders, where customers received incorrect or incomplete items.
- WWWolfganGNov 2, 20251.0This was my worst encounter with the small serving size rumor. I had realized that I placed my order at a different location and sat there and watched the dude 1/2 scoop everything despite my order having extra everything. When I confronted them and asked why I saw one scope of beans and beef they looked me dead in the eyes and told me to pay extra for these, not to mention no mozzarella cheese was found in this bowl whatsoever. I accepted the thievery and walked out politely but I’m never ordering here again and so should you if you’re reading this.
- UVurvi vadgamaOct 23, 20252.0This is my 2nd time experience my husband and I had at the same locations on October 19th, around 10:25 PM, 35 minutes left before closing. We placed an order in person for two burrito bowls—one with sofritas and one with chicken. We were informed that fajita vegetables were unavailable, which we were willing to accept. However, we were also told there was no cheese, despite they just have to open up new bag and fill up the container of cheese. The person who was serving us was soo rude he said he will not open the bag just for us. I am writing this review just because this happened to us 2nd time at the same locations- they have such a rude employee specially during closing! Very disappointed by the treatment and food.
- MPM POct 20, 20255.0Service is good and consistent with what you’d expect from any Chipotle. The only concern is the parking area — it doesn’t feel entirely safe. There are often groups of middle school kids riding scooters and bikes recklessly, and it can be unnerving when parking or walking to the restaurant. I hope management takes some steps to make the area feel safer for customers.
- VPVu PhamSep 19, 20251.0Really small portion of protein this is my second time here already
- ARAndre RoblesSep 12, 20255.0Chipotle is always good
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill at Franklin Farm?
Chipotle Franklin Farm is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Franklin Farm offer pickup and delivery services?
Yes, it offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill Franklin Farm located?
It is located at 13354 Franklin Farm Rd, Fairfax, Herndon, VA 20171, next to Commonwealth Orthopaedics.
How can I order food from Chipotle Franklin Farm online?
You can order online via the Chipotle website or use their mobile app available in the Apple App Store.
What type of food does Chipotle Franklin Farm specialize in?
Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Franklin Farm LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
What other dining options are near Chipotle Franklin Farm?
Nearby dining options include Starbucks for coffee and Tropical Smoothie Cafe for smoothies and healthy food.
Are there places to shop near Chipotle Franklin Farm?
Yes, the Franklin Farm Village Center shopping center is nearby for various retail needs.
What recreational activities can I find near Chipotle Franklin Farm?
Launch Family Entertainment Herndon offers a trampoline park, amusement park, and other family-friendly activities nearby.
Can I find medical services near Chipotle Franklin Farm?
Yes, several medical providers such as Commonwealth Orthopedics and Berman and Masoud Orthodontist are in close proximity.