Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Henrico Staples Mill Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.1
420 reviews
5 stars
158
4 stars
50
3 stars
36
2 stars
34
1 star
142
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to a negative dining experience.
Food Quality
While some customers praised the wings and flavors, many others complained about cold, soggy fries and poorly cooked wings.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and unkempt dining areas.
Positive Staff Interactions
A few employees, particularly Ashley and Mrs. Phyllis, received commendations for their excellent customer service and attentiveness.
- DWDouglas WillieDec 17, 20251.0Got there at 11:50 at night which store says closes at 1, go to order a dude goes your paying with card I say yes. He says they closed the drawer for the night so I can’t order. Who closes a drawer over an hour early just say yall don’t wanna work. Trash people fr
- STScharese ThomasDec 16, 20255.0The food and service was outstanding. The manager and cashier that day and time was super wonderful. Will definitely be back. Our second time and the food did not disappoint at all.
- MHmohamed hachemDec 16, 20251.0Very disappointing experience. The restroom was closed, which is unacceptable for a restaurant open to the public. On top of that, the workers were rude and unhelpful. The wait time for the food was extremely long, even though it wasn’t busy. To make things worse, they often forget items in the order make sure to open the bag and check everything before leaving, because something is almost always missing. Definitely not worth the time or money.
- ABAlyssa BentonDec 12, 20255.0Great service and awesome atmosphere. This location just opened and are already killing it.
- JDJodie DavidsonNov 27, 20251.0Placed an order through the app and said it would be ready at 9pm that day. Said in the app the store is open until 1am that night. Get there, everything is closed. Already charged. No option to cancel or get a refund.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings and flavors does Wingstop Henrico Staples Mill Rd offer?
Wingstop offers classic and boneless wings with over 11 iconic flavors including Lemon Pepper and Original Hot, cooked to order.
What are the operating hours for Wingstop Henrico Staples Mill Rd?
Wingstop is open daily from 10:30 AM to 1:00 AM for dining, pickup, and delivery.
Does Wingstop Henrico Staples Mill Rd offer delivery and in-store pickup?
Yes, Wingstop provides in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a drive-through service available at this Wingstop location?
No, this Wingstop location does not offer drive-through services as it is closed for drive-through on all days.
Where is Wingstop Henrico Staples Mill Rd located?
The restaurant is located at 9048 Staples Mill Rd, Henrico, VA 23228, USA.
What payment methods are accepted at Wingstop Henrico Staples Mill Rd?
They accept American Express, Discover, MasterCard, and Visa credit cards.
How can I place an order online for Wingstop Henrico Staples Mill Rd?
You can order online for carryout or delivery at https://www.wingstop.com/location/wingstop-1400-henrico-va-23228/menu or use the Wingstop app available on iOS and Android.
What nearby places can I visit before or after eating at Wingstop Henrico Staples Mill Rd?
Nearby places include Nails 4 You and Day Spa for beauty treatments, K-TOP Martial Arts for fitness classes, and Palm Beach Tan for tanning services.
Are there other dining options close to Wingstop Henrico Staples Mill Rd?
Yes, nearby dining options include Smoke Pit Grill for barbecue, Jimmy John's for sandwiches, and Paula McNairn for varied meals.
Where can I find coffee or quick snacks near Wingstop in Henrico?
Nearby coffee shops include Panera Bread and Starbucks, perfect for a coffee break before or after your Wingstop visit.