CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Henrico is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers praised the staff for being friendly, helpful, and attentive.
Service Speed
Several reviews noted slow service, particularly in the drive-thru and during order pickups.
Food Quality
While some customers enjoyed the food, others reported issues with food quality, including incorrect orders and unsatisfactory taste.
Cleanliness
The restaurant was frequently described as clean, contributing positively to the overall experience.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
WA
Who's Samantha Anyway?
Jan 30, 2026
5.0
Number one, the Cashier Theo is just a sweet and amazing human. He always makes me smile and is always a pleasure.
Jane is also amazing. I can't say a bad thing about any of the staff here. Everyone is amazing. The food is always right and if there is a hint of a problem they deal with it kindly and effectively.
Probably the best location I've ever been to. ❤️
MA
Mindy Adamonis
Jan 23, 2026
5.0
The staff that works here is always so friendly! The food is prepared quickly and is always great quality. The restaurant is always clean.
JK
Jayne Kelley
Dec 13, 2025
1.0
This was our first time ever visiting your establishment and for first time customers I will NEVER go back!! We ordered on line to pick up in drive thru, my husband went to get and he did not know he had to stop at the order board so he drove to window, nobody else was in line. He sat there totally being ignored by the staff he could read their lips saying “what does he want, I’m not going to check”……. Then a car came up behind him so they had to ask and the person very rudely said “what does you want” my husband replied I’m here to pick up my order, she said “you have to tell us at the drive thru board” he replied I didn’t know. So after getting or order he came home and I told him if it would of been me I would of demanded my almost $26 back. What horrible customer service !! I tried calling the store for more than a hour with nobody answering so I called one in short pump which they answered on first ring I got the customer care phone number from her which she was extremely nice and professional, and I will definitely call on Monday to report such crappy service and for the money the sandwiches were not great nor even good. A waste of money that’s for sure
PV
Phong Vo
Dec 13, 2025
5.0
Cozy environment with very attentive staff members.
AG
Alice Greenman
Nov 22, 2025
5.0
I ordered delivery through the Panera app but the DoorDash driver that delivered it out my drink and food in front of my door and when I opened it the drink spilled all over everything. I called this Panera and the gentleman that answered was so kind and helpful. They offered me a full refund but I asked if they could just resend my order. He said they could and my food should be out to me within 30 min. My food came quickly and was delicious. They made what would have been a regretful experience a great experience.