Panera Bread

Reviews

• JK

  Jayne Kelley

  Dec 13, 2025
  1.0
  This was our first time ever visiting your establishment and for first time customers I will NEVER go back!! We ordered on line to pick up in drive thru, my husband went to get and he did not know he had to stop at the order board so he drove to window, nobody else was in line. He sat there totally being ignored by the staff he could read their lips saying “what does he want, I’m not going to check”……. Then a car came up behind him so they had to ask and the person very rudely said “what does you want” my husband replied I’m here to pick up my order, she said “you have to tell us at the drive thru board” he replied I didn’t know. So after getting or order he came home and I told him if it would of been me I would of demanded my almost $26 back. What horrible customer service !! I tried calling the store for more than a hour with nobody answering so I called one in short pump which they answered on first ring I got the customer care phone number from her which she was extremely nice and professional, and I will definitely call on Monday to report such crappy service and for the money the sandwiches were not great nor even good. A waste of money that’s for sure
• PV

  Phong Vo

  Dec 13, 2025
  5.0
  Cozy environment with very attentive staff members.
• AG

  Alice Greenman

  Nov 22, 2025
  5.0
  I ordered delivery through the Panera app but the DoorDash driver that delivered it out my drink and food in front of my door and when I opened it the drink spilled all over everything. I called this Panera and the gentleman that answered was so kind and helpful. They offered me a full refund but I asked if they could just resend my order. He said they could and my food should be out to me within 30 min. My food came quickly and was delicious. They made what would have been a regretful experience a great experience.
• DM

  Danny Mack

  Nov 20, 2025
  1.0
  Rude staff, and they tell me they’ve STOPPED carrying ketchup completely at this location
• TW

  Theresa Wroblewski

  Nov 1, 2025
  1.0
  I placed a take out order for myself, husband, and son on the website, the broccoli cheddar soup was not available. Fine I chose something else. I requested no tomatoes on my sandwich but three tomato slices were there. I ordered a cup of bacon Mac & cheese, my husband got a cup of wild rice soup, and my son a bowl of bacon Mac & cheese. We spent over $54 and we didn’t receive my son’s bowl of bacon Mac and cheese. Tried to call approximately ten times and the message said to call after 7 pm and no one ever answered. If it rings too many times then it hangs up on you. Why should I drive 12 minutes down the road to get something that should have been in the bag and was clearly on the receipt. Then to call a make the problem known for no one to even answer.

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