Brand Certified
McDonald's
3.5(1385 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
7527 Staples Mill Rd, Henrico, VA
23228, United States
Certified by McDonald's • Feb 22, 2026
(804) 266-8600
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.5
1,385 reviews
5 stars
511
4 stars
289
3 stars
248
2 stars
114
1 star
223
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rude and unprofessional behavior, particularly from management.
Food Quality
Food quality is inconsistent, with reports of cold, undercooked, or incorrect orders, though some customers enjoyed their meals.
Cleanliness
The cleanliness of the location is often criticized, with reports of dirty tables and unsanitary conditions.
Speed of Service
Service speed is a common complaint, with many customers experiencing long wait times, especially during peak hours.
- DPDonna PriceJan 19, 20263.0Greetings. I use to love McDonald's pancakes, they use to be fluffy and melt in the mouth. Not anymore.
- ZBZachary BlandingDec 31, 20255.0I really enjoyed the service
- KTKatie TimpDec 27, 20255.0Michelle was wonderful at the Staples Mill location! We received the same toy in the happy meals we ordered and we’re disappointed because we ordered them to receive the Disneyland 70th edition toys. She went to every length to help us get the toys that we had hoped to get and was so kind in doing so! Thank you again, Michelle!
- JSJerald SmithDec 20, 20255.0Manager greeted me as I walked through the door. She stated my name loudly to let me know my order was ready.
- NDNathan DurseDec 14, 20251.0This location should be closed due to health safety reasons, food is always cold and odd tasting, last time i got food from here there was plastic in my sandwich, i will never support this place again. I wish the health department would close it down! This place is disgusting and should hire more competent people but it doesnt so i hope it gets shut down
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 7527 Staples Mill Rd?
McDonald's is open daily from 5:30 AM to 11:00 PM, except Thursday to Saturday when it opens at 6:00 AM.
What are McDonald's drive-thru hours at this location?
The drive-thru is open from 5:30 AM to 11:00 PM Monday to Wednesday and Sunday, and until midnight Thursday to Saturday.
Can I order delivery from McDonald's at this location?
Yes, McDonald's offers delivery daily from 6:00 AM to 10:30 PM.
What pickup and delivery services does McDonald's provide?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's here?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available for convenient service.
Is there a McDonald's app to order food from this location?
Yes, you can order through the McDonald's app available on the Apple App Store and Google Play Store.
What nearby places can customers visit before or after dining at McDonald's?
Customers can visit nearby places like the Richmond Staples Mill Road Amtrak Station for travel or CVS Pharmacy for shopping and medical supplies.
Are there convenient transportation options near McDonald's?
Yes, the Richmond Staples Mill Road Amtrak Station and Amtrak Richmond Station are nearby, making it easy to visit McDonald's when traveling by train.
What services are available near McDonald's that could complement your visit?
Nearby services include a UPS Access Point location for shipping, Bitstop and LibertyX Bitcoin ATMs for financial needs, and parking facilities like Metropolis and SP+ Parking.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
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