Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,328 reviews
5 stars
470
4 stars
298
3 stars
247
2 stars
113
1 star
200
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold or improperly cooked items, and missing components in orders.
Staff Friendliness
While some customers praised friendly staff, others reported rudeness and unprofessional behavior from management.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty tables and unsanitary conditions.
Inconsistent Experience
Overall experiences varied widely, with some customers having positive visits while others had significant complaints.
- DBDeanna Rachel Bobiwsky-HilpNov 16, 20255.0Had to be the cleanest building exterior building. Also the staff were hard working and got me out of drive thru with my order really promptly.
- GCGregory CNov 9, 20255.0I really like their Iced Tea unsweet. Very flavorful and freshly made. Can't beat the fries!!
- PMPatrick MooreNov 8, 20255.0This location of Mcdonald's was on point this morning, I guess because they had the top dog GM here. Food was 10/10
- SSStephanie ShepherdsonOct 6, 20255.0Orange juice tastes like water other than that the food is hot and fresh and service is good ..hard to get anyone on phone when you have an issue ....
- BBBarryOct 1, 20251.0Oh let me count the ways I HATE McDonald's and especially their customer service! I stood at the counter wanting to buy a ice tea and four staff members were having a private conversation and did care one wit that I was standing there wanting to buy a drink, NOT ONE WIT! OMG ! 😲 I stopped eating the food because of the cooks don't wear gloves. Now I quit going to any McDonald's period!
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 7118 W Broad St, Henrico, VA?
McDonald's at 7118 W Broad St is open from 5:30 AM to 11:00 PM Monday through Sunday.
What are the delivery hours for McDonald's at this location?
Delivery is available from 5:30 AM to 11:00 PM Monday, Tuesday, Wednesday, and Sunday, and 24 hours on Thursday, Friday, and Saturday.
What are the drive-through hours for McDonald's at 7118 W Broad St?
The drive-through is open from 5:30 AM to midnight Monday through Wednesday and Sunday, and until 1:00 AM Thursday through Saturday.
Which payment options are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What pickup and delivery services does McDonald's offer at this location?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order McDonald's online or via mobile apps?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the Apple App Store and Google Play.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location offers drive-thru service.
What nearby coffee shops can I visit before or after dining at McDonald's?
Nearby coffee shops include Starbucks and Sheetz, which also offer convenience store services and gas stations.
Are there any nearby hotels where I can stay when visiting this McDonald's?
Nearby hotels include Super 8 by Wyndham Richmond/Broad Street, Knights Inn & Suites Near University of Richmond, Knights Inn Richmond at W Broad St, HomeTowne Studios Richmond, VA – W Broad St, Baymont Inn and Suites, Super 8 Richmond Broad Street, and Wyndham Hotel.
What other restaurants and dining options are close to McDonald's at 7118 W Broad St?
Nearby dining options include Olive Garden (Italian restaurant), Waffle House (breakfast and brunch), and Piccadilly Cafeteria (buffet).