Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on customer service is mixed, with some praising friendly staff while others report rude and unhelpful interactions.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and long wait times.
Food Quality
Food quality is inconsistent, with reports of cold or poorly prepared items, but some customers enjoyed their meals.
Cleanliness
Several reviews commend the cleanliness of the location, indicating good management and upkeep.
Drive-Thru Experience
The drive-thru service is often slow, with complaints about long wait times and order fulfillment issues.
RM
Rebecca Morris
Feb 12, 2026
3.0
Best fries ever.
BH
Braxton Hare
Jan 29, 2026
5.0
Tiffany gave amazing service very grateful for this experience. Someone please give her a raise or a larger portion of the tip share. Thank you so much Tiff!!
JG
Jennifer Greenleaf
Jan 4, 2026
5.0
Used drive through. Typical McDonald's. People were friendly.
EA
erika Aquino
Dec 25, 2025
1.0
You guys need to do do better on the app, especially when it comes to holidays, went two locations this one was closed on the spot but the app said it was open and my order even went through. Went to the other location saw it was open even cars when in the drive thru placed another order in the app and when we got there the cashier said they were closed. Had to cancel to orders
CD
Christopher Durden
Dec 17, 2025
5.0
This is the good McDonald's. Very occasionally the order will be off, but not nearly as bad as the willow lawn location. Plus the people are much nicer.
How can I place an order online or via mobile app for this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there free WiFi available at this McDonald's?
Yes, McDonald's at this location offers WiFi for customers.
Where is this McDonald's located?
It is located at 8060 W Broad St, Henrico, VA 23294, USA.
What are some nearby places I can visit before or after dining at this McDonald's?
Nearby you can visit places like Total Wine & More - Richmond (West), a wine and beer shop, and Kabuto Japanese House of Steak, a sushi and steakhouse restaurant. These spots offer options if you want to enjoy drinks or a different dining experience around your visit.
Are there any automotive-related businesses near this McDonald's?
Yes, nearby there are Hyman Bros. Automobiles and Priority West End Super Center, which are car dealerships, as well as Jiffy Lube Multicare offering automotive services. These could be convenient if you need vehicle-related services during your visit.
What options are nearby for fitness or martial arts activities near this McDonald's?
Nearby you can find fitness gyms and martial arts clubs such as Victory Lady Fitness, Dongs Karate School, Dong's Karate, and CSC RVA, perfect if you want to work out or take a class after your meal.
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