McDonald's

3.6
1193 reviews
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Business Details

1778 Parham Rd, Henrico, VA
23294, United States
(804) 747-1534
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1778 Parham Rd, Henrico, VA
23294, United States

Hours

Reviews

3.6
1,193 reviews
5 stars
445
4 stars
281
3 stars
195
2 stars
90
1 star
182

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders, especially during night shifts, with some customers receiving completely wrong items.

Food Quality

Mixed reviews on food quality; some customers received cold or stale food, while others praised the freshness and temperature.

Service Issues

Inconsistent service quality, with reports of rude staff and slow service, particularly during late hours.

Cleanliness

Generally positive feedback on the cleanliness of the restaurant, although some customers reported dirty dining areas.

Customer Engagement

Some staff were noted for being friendly and engaging, while others displayed unprofessional behavior.
  • JL
    John Luxton
    Oct 21, 2025
    1.0
    I just ordered, paid, and received a bag with some food. My wife checked the contents and a fish sandwich was missing. I park and go in requesting the sandwich. While standing at the counter, I observe a female open a heating drawer and pull out a fillet. I see that she has no gloves on and I call attention to the lady I initially spoke to inside. She advised me that gloves are not necessary if you wash your hands. The fillet was not wrapped and in a bun. I called the franchise when I got home. No one bother to answer. I wanted to leave a message for the manager for some one to call me, but I doubt the message would be forwarded.
  • LA
    larry adams
    Sep 12, 2025
    4.0
    We ordered a classic cheeseburger pack and the food was spot on, the fries were very hot the cheeseburgers were just right temp also perfect amount of condiments on them, the nuggets on the other hand were slightly cool which ruined the five star rating also the caramel frappe was blended perfectly. We ordered take out. I would recommend this location.
  • KH
    Kevin Hawkinsen
    Sep 7, 2025
    2.0
    This locations night shift constantly gets the order wrong Sometimes in small ways . Sometimes very wrong. They never verify the order and do not use the on screen verify at drive thru. Day shift by contrast never has these issues. And day shift always uses the verification screen at drive thru. Day shift ia always polite. Night shift is mixed bag with consistent rudeness and often attitude 😤
  • AR
    angela roche
    Sep 4, 2025
    3.0
    Ok fir fast food, fairly expensive for what it is
  • RW
    Robert Walsh
    Aug 18, 2025
    1.0
    Just unbelievably bad even for a MacDonald's. All of them are poorly run but this one is heads and tails above that. Even worse if you use the app. Save yourself the trouble. There are several just poorly run ones nearby.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1778 Parham Rd, Henrico?

McDonald's is open from 5:30 AM to 11:00 PM Monday through Friday, 6:00 AM to 11:00 PM on Saturday, and 5:30 AM to 11:00 PM on Sunday.

When is the drive-thru available at this McDonald's location?

The drive-thru operates from 5:30 AM to 11:00 PM Monday through Tuesday and Sunday, and until 1:00 AM Wednesday through Saturday.