McDonald's

Reviews

• JA

  J A

  Dec 29, 2025
  1.0
  Went through the drive thru after work. Ordered a McChicken with only pickle and 2 double cheeseburgers. I got a McChicken that was so soaked in mayo, ketchup, and lettuce that the bun was nothing but mush and 2 plain mcdoubles. Tried to call and got no answer from the store.
• RR

  Riri

  Dec 29, 2025
  1.0
  I stopped at this mcds on 1/29/25, about 7 pm. Went thru the drive thru, was told by the drive thru person to wait a minute or something like that, o ok... I ordered a double fish and then asked how much it cost.., it rang up at an outrageous price, so I quickly changed it to a regular fish sandwich. He couldn't keep up, I had to tell him again that I didn't want the double fish. I also had to explain a couple of times that I did the survey, so one would be free. I get to the window & he kinda means mugs my survey receipt.. I get to the other window & sit there as the guy looks at me & finally opens the window & said "Sir what did you order". Mind you, I am not a hard looking woman, so I just didn't get that. I corrected him & he apologized. I was hungry, so within a couple of minutes I opened the container, no heat!!! Just a lukewarm sandwich!! The same with the second one!! Is it too much to ask to get hot sandwiches!!!!!! SMH & I also did not get a receipt, because I was going to do the survey on those barely warm things.
• AM

  Amil muhammad

  Dec 15, 2025
  1.0
  It was my first time ordering on the app and I forgot to say my code at the speaker I just drove to the window which was my bad. However when I approached the window the male cacasion employee was extremely annoyed because of what I did mind you my order was already placed and paid for so all he had to do was hand me my bag of food instead he started giving me an attitude about the whole situation asking me why did I even pull up if I didn’t give him the code at the speaker I told him I’m sorry I’m not 100% sure how it works I thought I just drive to the window he just kept mumbling weird stuff under his breath and making it a bigger deal than it really was. DO NOT GO TO THIS LOCATION the customer service is the worst. The one off of broad street next to Costco is way better they wouldn’t act like that over something so small.
• JP

  Johary Paz

  Dec 11, 2025
  1.0
  Mala calidad y la gente te da mal servicio nunca ponen lo que uno les pide y ni siquiera se aseguran de lo que uno pide a veces no dan ni siquiera las pajollas y la comida esta elada ellos platicando y no se apresuran a estregarte la camida la verdad mala calidad no volvere jamas
• KS

  Kenneth Street

  Nov 25, 2025
  1.0
  I drove 8 hours from ohio and this was the first stop I made when I got to richmond because I wanted a sweet tea badly. The sweet tea in Virginia is a lot better than the locations in ohio. Not sure why but it is. Well I got my sweet tea at this location and it was unsweetened. No surgarbl at all. So we circle back around and jumped in the long line and told the young lady about the tea not having sugar. Instead of her offering me a new one, she offered me liquid sugar. I was so mad at that statement because it felt like poor customer service. JUST MAKE A NEW ONE WITH SUGAR IN IT! Please stop offering people liquid sugar when all you have to do is get the order right or re make the drink. That was a lazy solution.

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