Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow service, incorrect orders, and rude staff, leading to a frustrating experience.
Food Quality
While some customers enjoyed the food, many complained about cold, undercooked, or incorrect items, with several mentioning hair found in their meals.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some praising its cleanliness while others noted dirty tables and floors.
Management Concerns
Several reviews highlighted poor management and lack of training for staff, contributing to the overall negative customer experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted that the food could be good when prepared correctly.
KK
katie
1 day ago
1.0
I bought 13 cookies for 5.19 and when i went t get my food, they DID NOT give it to me. i waited 30 MINUTES for my food. they in fact did not give me a refund and i am furious, fuming out for agner. the place is so dirty and they receipt didn’t even print out. me and my grandchild will never come back.
HA
Hailey Andersen
Oct 25, 2025
5.0
Yo whoever made my iced coffee on the morning of 10/25, this is the best iced coffee I have ever received from a McDonald’s. Shout out
AH
Antoniio Harris
Oct 17, 2025
1.0
Worst McDonald’s I’ve encountered . Why should I have to wait in a curbside spot if I ordered the food 20 minutes in advance? Literally every curbside spot is filled at that 🤦🏾
DS
Daniel Sanders
Oct 14, 2025
4.0
good, not great. just what you expect from McDonalds.
What are the regular dining hours for McDonald's at 11280 Patterson Ave, Henrico, VA?
McDonald's is open daily from 5:30 AM to 11:00 PM, except on Thursday to Saturday when it operates 24 hours.
Does this McDonald's location offer drive-thru service, and what are the drive-thru hours?
Yes, this McDonald's has a drive-thru. Hours are from 5:30 AM to midnight Monday through Wednesday, 24 hours Thursday to Saturday, and 4:00 AM to midnight on Sunday.
Can I order McDonald’s delivery from this location, and what are the delivery hours?
Delivery is available daily from 5:30 AM to 11:30 PM via their online ordering service or app.
What types of services does this McDonald's offer for pickup and delivery?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is WiFi available at this McDonald's location?
Yes, free WiFi is available to customers at this McDonald's.
How can I use the McDonald's mobile app to order food?
You can download the McDonald's App from the Apple App Store or Google Play Store to conveniently order food online.
What other fast food options are nearby this McDonald's in Henrico?
Nearby fast food restaurants include Wendy's, Burger King, Arby's, Taco Bell, and Subway, offering a variety of menu options near Patterson Ave.
Are there any coffee shops near this McDonald's where I can visit?
Yes, Fairuz Cafe is a nearby coffee shop where you can enjoy coffee or smoothies before or after your visit.
What other convenience or retail stores are located close to McDonald's on Patterson Ave?
Nearby stores include Hope Thrift, Patterson Antiques, Amazing Deals discount store, and Virginia ABC for beverages.