McDonald's

3.5
753 reviews
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Business Details

11280 Patterson Ave, Henrico, VA
23238, United States
(804) 740-3094
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11280 Patterson Ave, Henrico, VA
23238, United States

Hours

Reviews

3.5
753 reviews
5 stars
268
4 stars
166
3 stars
115
2 stars
57
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to a frustrating experience.

Food Quality

While some customers enjoyed the food, many complained about cold, undercooked, or incorrect items, with several mentioning hair found in their meals.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some praising its cleanliness while others noted dirty tables and floors.

Management Concerns

Several reviews highlighted poor management and lack of training for staff, contributing to the overall negative customer experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted that the food could be good when prepared correctly.
  • KK
    katie
    1 day ago
    1.0
    I bought 13 cookies for 5.19 and when i went t get my food, they DID NOT give it to me. i waited 30 MINUTES for my food. they in fact did not give me a refund and i am furious, fuming out for agner. the place is so dirty and they receipt didn’t even print out. me and my grandchild will never come back.
  • HA
    Hailey Andersen
    Oct 25, 2025
    5.0
    Yo whoever made my iced coffee on the morning of 10/25, this is the best iced coffee I have ever received from a McDonald’s. Shout out
  • AH
    Antoniio Harris
    Oct 17, 2025
    1.0
    Worst McDonald’s I’ve encountered . Why should I have to wait in a curbside spot if I ordered the food 20 minutes in advance? Literally every curbside spot is filled at that 🤦🏾
  • DS
    Daniel Sanders
    Oct 14, 2025
    4.0
    good, not great. just what you expect from McDonalds.
  • PB
    P B
    Sep 25, 2025
    1.0
    Muffins are never toasted good
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 11280 Patterson Ave, Henrico, VA?

McDonald's is open daily from 5:30 AM to 11:00 PM, except on Thursday to Saturday when it operates 24 hours.

Does this McDonald's location offer drive-thru service, and what are the drive-thru hours?

Yes, this McDonald's has a drive-thru. Hours are from 5:30 AM to midnight Monday through Wednesday, 24 hours Thursday to Saturday, and 4:00 AM to midnight on Sunday.