Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Henrico.
Customers frequently reported long wait times, rude employees, and poor communication, leading to frustration and dissatisfaction.
Stock Availability
Many reviews highlighted that the location often runs out of popular donuts, particularly glazed options, causing disappointment among customers.
Cleanliness and Maintenance
Several customers noted that the store appeared dirty and poorly maintained, contributing to a negative overall experience.
Management Concerns
There were complaints about poor management and staffing issues, with many customers feeling that the store was inadequately run.
MW
Michelle Williams
2 days ago
1.0
This location has gone severely down hill. I’m not sure why I keep trying to give it another chance. They are constantly out of everything. Last time I went in person, they only had strawberry iced. How is that even possible? When I do place an order on the app, it is NEVER fulfilled correctly. I just ordered two dozen and only received one. I specifically called ahead to see what was in stock and whether they were hot now. I was told yes. The donuts I did receive looked like they had been sitting around for 2-3 days. Not quite sure how this location doesn’t have more 1 star reviews
RT
Rachel T
6 days ago
2.0
They never have any specialty donuts available. Why advertise them constantly if you're not going to carry them? I was told on my first visit that they were already all gone. I came 10 minutes after opening, so how were all the specialty flavors gone unless one person ordered enough to cater an entire office, or not enough were made. The second time they told me the shift before them just hadn't even bothered to prepare them. Even the regular donuts were on low supply both times, so I'm not really sure what's going on with the supply issues here. The employees were friendly and apologetic at least, but it's really frustrating when you drive half an hour one way just to leave emptyhanded (ordering ahead doesnt work either because they'll just tell you "we dont have them" and cancel the order).
RK
robert kelley
Jan 3, 2026
1.0
ON JAN 3rd 2026 at 7:52pm This location tryed to charge me $7.50 for a Regular Hot Coffie? When I asked why I got ugly looks and attitude from both female and male worker! I then ordered a medium hot coffee and the coffee was cold lurk warm for 3.45 ?? 11 doughnuts cost $20.00 unreal!! Go to DUNKIN DOUGHNUTS ONLY $2.95 FOR A LARGE COFFEE!!
KC
Kevin Chung
Dec 22, 2025
1.0
Drive-thru service here was unbelievably frustrating. The front counter was closed, so drive-thru was the only option, and now I understand why the line barely moved.
I ordered two 3-pack donuts. That is SIX donuts total. This somehow turned into a multi-minute back-and-forth where this old black woman repeatedly asked whether I wanted 9 or 12 donuts, despite me clearly explaining multiple times that I wanted six. When I was picking out the donuts, it even confused even more lol. It was actually hilarious how bad she was at her job.
Instead of listening, I was met with confusion and attitude. It became obvious why each car ahead of me was taking 5+ minutes to order. Simple requests turned into unnecessary arguments.
If basic orders cannot be handled efficiently or politely, customers should not be forced to rely on drive-thru only. Do yourself a favor and go somewhere else unless you have a lot of time and patience.
JC
jessica chambers
Dec 16, 2025
2.0
Ive been to this Krispy Keme multiple times in the last week to try to get donuts. Around 2 pm I go to the intercom to be greeted with "we are out of every donut. We hope to have some around 5pm." A couple of days later I go in at 5:20. They had maybe 4 ton pick from. I was told if you dont come first thing in the morning you will not get a selection. It seems the general manager lowers production and gives local stores the bulk of the product. Why have a store front you aren't going to stock? Why offer new (throwback) options if you never have them in stock the full day? Also, what's the point of the app? You cant order ahead to make sure to get what you want because 95%of the time every thing is marked sold out. Even at 7am!
Long story short.. if you want donuts go when they open or dont bother.
What are the regular opening hours for Krispy Kreme Henrico?
Krispy Kreme Henrico is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
When is the best time to get a free Original Glazed® Doughnut at Krispy Kreme Henrico?
Stop by during Hot Light Hours from 7-9 AM and 5-7 PM to get a free Original Glazed® Doughnut when the hot light is on.
Does Krispy Kreme Henrico offer drive-through service?
Yes, Krispy Kreme Henrico has a drive-through open from 6:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Friday and Saturday.
Can I order Krispy Kreme doughnuts for pickup or delivery?
Yes, you can order for pickup or delivery through their website or app, with pickup available from 6:00 AM to 9:45 PM or 10:45 PM on weekends.
What payment options does Krispy Kreme Henrico accept?
They accept American Express, Cash, Discover, Mastercard, and Visa payment methods.
What types of food and beverages are specialties at Krispy Kreme Henrico?
They specialize in doughnuts, coffee (including iced), breakfast items, desserts, hot and iced drinks, and frozen drinks.
Is Krispy Kreme Henrico family-friendly and accessible?
Yes, the shop welcomes families and the LGBTQ community and offers wheelchair-accessible restrooms and free parking.
What nearby restaurants can I visit before or after coming to Krispy Kreme Henrico?
Nearby dining options include Hooters for casual bar food and desserts, Bailey's for barbecue, and Mekong Restaurant for Asian and Thai cuisine, allowing for a variety of meal experiences around your doughnut visit.
Are there automotive services near Krispy Kreme Henrico if I need car repair while visiting?
Yes, there are several automotive services nearby such as Precision Auto Glass Repair, Firestone Complete Auto Care, Hart Glass, and Precision Tune Auto Care providing repairs and maintenance.
How can I conveniently find Krispy Kreme Henrico if I am using nearby transit or other local businesses?
Krispy Kreme Henrico is located at 4906 West Broad St in Henrico, VA, close to businesses like Pedal Power RVA for bike rentals and U-Haul Neighborhood Dealer for truck rentals, making it easy to plan your visit or combine errands.