Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12210 West Broad St in Henrico is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
320 reviews
5 stars
208
4 stars
60
3 stars
25
2 stars
10
1 star
17
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the burgers and fries, there were complaints about food quality, including issues with incorrect orders and expired ingredients.
Service Issues
Several reviews highlighted poor customer service experiences, including unprofessional behavior from staff and lack of responsiveness to complaints.
Pricing Concerns
Many customers expressed that the prices are too high for the value received, with some stating they would not return due to cost.
Consistency
Despite some negative experiences, many customers noted that the food quality and service are generally consistent across different locations.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some customers noting it was clean while others reported dirty tables.
- RMRobert MorrisNov 11, 20255.04 Burgers at bottom of bag with all the fries dumped on top of burgers in same bag.
- SHSkyler HintonNov 11, 20255.0Alejandro and Janet made the BEST BURGERS I have ever had in my LIFE!! It was so good I called to get their names to leave this review. This was my first and not my last time coming. It was a little bit of a wait but it was fine watching them grill my burger fresh and have it perfect! They were so kind and helpful and the building was clean and well kept. Great job guys! đź‘Ź
- MGMike GreeneOct 4, 20251.0Dear Five Guys Customer Service, I am not the type of person who complains, but my recent experience at your restaurant was unacceptable. The milkshake I was served was clearly off—made with expired milk—and I had to throw it away. When I mentioned this to the manager, he simply grinned and did not offer a replacement or refund. Additionally, I specifically ordered a burger with no onions, yet it arrived loaded with onions. Once again, the staff made no attempt to correct the order or offer compensation. This level of indifference and disregard for basic food quality and customer service is extremely disappointing. I have always enjoyed Five Guys in the past, but this experience has completely changed my view. I will not be eating at any Five Guys location again unless I receive an apology and a full refund for my order.
- CVC ViolarisAug 9, 20254.0Best burgers and Best fries anywhere. Cooked properly and plenty. Great peanuts....while you wait.
- JNJanek NikiciczJun 26, 20255.0Can't go wrong with Cajun fries!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 12210 West Broad St in Henrico accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for dining in at Five Guys Henrico?
Five Guys is open daily from 11:00 AM to 10:00 PM for dine-in service.
What are the delivery hours for Five Guys Henrico?
Delivery is available every day from 11:00 AM to 9:30 PM.
Can I order Five Guys online for pickup or delivery?
Yes, you can order online for pickup or delivery through their website or app at https://order.fiveguys.com/location/hernico/menu.
What is special about Five Guys' menu offerings?
Five Guys offers a classic take on burgers, fries, and shakes with over 250,000 burger customization options and more than 1,000 milkshake combinations.
Does Five Guys offer gluten-free options?
Some options are available without buns, such as burgers as lettuce wraps or bowls and veggie sandwiches with customizable condiments. However, gluten is present in buns, hot dogs (Canada only), and certain condiments. Cross-contamination risk exists.
What payment methods are accepted at Five Guys Henrico?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Five Guys Henrico family-friendly and does it have restrooms?
Yes, Five Guys welcomes children and has restrooms available for customers.
What nearby medical facilities can I visit before or after eating at Five Guys Henrico?
BetterMed Urgent Care and CareNow Urgent Care are nearby if you need medical or urgent care services before or after your visit.
What shopping options are near Five Guys that I can combine with my visit?
Nearby shopping includes SKECHERS Warehouse Outlet, Burlington, Rack Room Shoes, T.J.Maxx, Michaels Stores, and Duluth Trading Company, great for combining a meal with shopping.
Are there any fitness or wellness centers close to Five Guys where I can work out before or after dining?
Yes, nearby fitness and wellness options include Stretch Zone Short Pump, Row House Fitness, and [solidcore] pilates studio.