Many customers noted that the store is clean and well-maintained, including the bathrooms.
Customer Service
Feedback on customer service is mixed; while some praised friendly and helpful staff, others reported rude or unhelpful experiences.
Checkout Experience
Long checkout lines and lack of self-checkout options were frequently mentioned as significant issues.
Product Availability
Customers appreciated the variety and availability of products, although some reported issues with expired items.
Store Environment
The store's layout and organization received positive remarks, but some customers found it confusing.
SD
Sharon Drake
Jan 5, 2026
5.0
Cashier was friendly. Store is great. Lots of space in the store
ES
Eduardo luis Leal silva
Dec 31, 2025
5.0
Si quieres buscar algo diferente que no sea Walmart, aquí puedes encontrar todo lo que buscas
PP
Pumpkin001
Dec 16, 2025
2.0
By far one of the worst Food Lions I've been to. The strip mall and customers do not look safe. Parking lot and store floor are not clean. Long lines and NO SELF-CHECKOUT?!
GB
Greg Nichols (BUGFOOT)
Dec 14, 2025
1.0
Almost got ran over by 2 young girls on scooters inside of the store. That was dangerous! I won't shop there again
EW
Emily White
Nov 20, 2025
1.0
Last night I was in the produce section at this Food Lion when a woman waved at me, repeated, “excuse me” twice in a Middle Eastern accent and asked me to pay for her groceries because she said she had 6 children.
It immediately felt like a scam. None of her alleged 6 children were with her, she had 10-15 items already in her cart & the fancy cheese on top was more expensive than I would’ve considered buying.
When I told her I wasn’t there for that she disappeared, but another Middle eastern man with a salt and pepper beard, similar hair, and a black pea coat started following me throughout the store. He had nothing in his cart but he had his cell phone up to his ear, the entire time describing where we were in the store. It honestly felt like it could even be a human trafficking situation. Thankfully, my husband was at the store with me and the second he saw my husband he disappeared.
This is just to warn any young woman who shops here alone. If this happens to you please immediately go to the manager and request an escort to your car. I wish I had done that. I feel bad. I didn’t file a police report. I worry someone else could be hurt because I didn’t Immediately know what to do last night. Be safe out there!
What are the regular operating hours for Food Lion at 7804 W. Broad Street?
Food Lion is open every day from 7:00 AM to 11:00 PM.
Where is Food Lion located in Henrico?
Food Lion is located at 7804 W. Broad Street in the Merchant's Walk neighborhood of Henrico, VA 23294.
Does Food Lion offer any special rewards or promotions?
Yes, Food Lion has a Shop & Earn Rewards Program to help you save on your purchases.
Is Food Lion accessible for customers with disabilities?
Yes, Food Lion has wheelchair accessible entrances and parking.
What payment methods are accepted at Food Lion?
Food Lion accepts debit cards, mobile NFC payments, and does not require cash only.
Does Food Lion offer organic and prepared food products?
Yes, Food Lion sells organic products and prepared food items.
Are there public restrooms available at Food Lion?
Yes, Food Lion provides public restrooms for customers.
What nearby stores can I visit along with Food Lion at Merchant's Walk?
Nearby stores include Viking Sewing Gallery for arts and crafts, JOANN Fabric and Craft Stores, and Marshalls department store.
Where can I find dining options near Food Lion in Merchant's Walk?
Nearby dining options include The Mantu Market, Skrimp Shack, Hot Pot 757, Wok N Roll, Cicis Pizza, and Bailey's Sports Grille.
Are there financial services near Food Lion for convenience?
Yes, you can find Coinme ATMs for currency exchange, Western Union for money transfers, US Postal Service for shipping, Bank of America ATM, and Check Into Cash for payday loans near Food Lion.