Wendy's

3.5
687 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3022 George Washington Memorial Hwy, Hayes, VA
23072, United States

Hours

Reviews

3.5
687 reviews
5 stars
245
4 stars
157
3 stars
117
2 stars
56
1 star
112

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders, including missing items and wrong food preparation.

Food Quality

Many customers reported cold, overcooked, or unsatisfactory food quality.

Customer Service

Numerous reviews highlighted rude and unprofessional staff behavior, leading to poor customer experiences.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.

Service Speed

Customers experienced slow service, with long wait times for food and order fulfillment.
  • RL
    Rob Luder
    Nov 11, 2025
    2.0
    Went to this Wendy's location for their veterans day offer for the free breakfast combo that is being advertised for veterans and active duty military. I was rudely turned away after presenting my active duty military ID and was told the offer was for veterans and retired military only. The website clearly says for active duty military and veterans.
  • CO
    Courtney Ortiz
    Nov 11, 2025
    1.0
    Denied active duty members breakfast specials on Veterans day and manager hung up on me when asking why. Absolutely rude.
  • GG
    Gunny
    Nov 11, 2025
    1.0
    I went to get something to eat. I ordered, pulled around and noticed sign in attached pic. I asked about it and was told by the manager or asst. I had to have a hard copy of my military ID. I’m not Active Duty anymore. Not retired, but I do have a VFW card as a life member. That should suffice, or atleast I would think.
  • JB
    Jonathan Brazile
    Oct 29, 2025
    1.0
    This Wendy’s is incredibly slow. Every time I come here, the drive-thru line barely moves, and the wait inside isn’t any better. Even with only a few cars or customers, it takes forever to get your food. The staff doesn’t seem to have any sense of urgency, and it really kills the “fast food” part of the experience. The food is fine once you finally get it, but the service speed seriously needs improvement
  • EL
    Emily Lee
    Oct 25, 2025
    2.0
    Ordered a HAMBURGER, NO CHEESE with ketchup onions and pickles. Got a burger with all of that AND CHEESE. I asked them to fix it and I got a burger with no cheese and bacon. And heard the girl say "this is about to piss me off" get it right the first or maybe the second time and you wouldn't have to make three burgers!!!

Frequently Asked Questions About Wendy's

Is Gloucester Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.