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Brand Certified

Wendy's

3.5
(695 reviews)

Business Details

(804) 642-7475
https://locations.wendys.com/

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3022 George Washington Memorial Hwy, Hayes, VA
23072, United States

Hours

Reviews

3.5
695 reviews
5 stars
246
4 stars
157
3 stars
118
2 stars
58
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, both in the drive-thru and inside the restaurant.

Food Quality

Many reviews highlighted issues with food quality, including cold, burnt, or incorrect orders.

Customer Service

Numerous complaints were made about rude or inattentive staff, contributing to a negative dining experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food preparation.
  • RT
    Rick Teller
    Feb 13, 2026
    1.0
    The dining room was empty, it was dinner time on a weekday, and the drive thru was steady. Staff did not make food very fast, nor were they attentive to the dining room, and they forgot that we had placed an order. We stood at the counter while the drive thru was repeatedly serviced, and the staff walked by without making eye contact. Chicken was burned on the outside and undercooked inside, the soda machine was empty, the fries were cold. This used to be the better of the two Wendy's in the county, but they have diminished beyond where the other one was. It would be better if it closed it's doors and we got a Five Guys, Hangry Joes, Raising Cane's, or a Canastas Peruvian Chicken.
  • WR
    Wayne Riley
    Jan 31, 2026
    2.0
    I eat at this location 4-5 times weekly for years, because It is closest to where I live and almost repeatedly find them out of something. This is unacceptable. I think most potential customers would have given up years ago, but like I said, it's the closest. Cold fries, out of made salads or chocolate chip cookies at least 50% of the time. No baked potatoes many other times. For 2 days now, they Haven't had any ice. They could at least have gone next door and purchased enough ice to get through...flat warm drinks just makes return business a difficult decision. Restaurants just don't keep business with the continued serious issues as experienced here.
  • DC
    Dillon Cowden
    Jan 10, 2026
    1.0
    They gave my mom a rotten salad and a rotten tomato
  • AM
    Angie Macias
    Jan 9, 2026
    3.0
    Every time I go there, there’s either something missing in the bag or the food is not done right,cold and even rock hard buns once.
  • BE
    Brandon Ewert
    Jan 6, 2026
    2.0
    Every time I go here my food is either warm or cold.and the workers seem not to care

Frequently Asked Questions About Wendy's

What are the drive-thru operating hours at Wendy's Hayes location?

The drive-thru is open daily from 6:30 AM to 11:00 PM.

Does the Wendy's in Hayes, VA serve breakfast?

Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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