Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, both in the drive-thru and inside the restaurant.
Food Quality
Many reviews highlighted issues with food quality, including cold, burnt, or incorrect orders.
Customer Service
Numerous complaints were made about rude or inattentive staff, contributing to a negative dining experience.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food preparation.
RT
Rick Teller
Feb 13, 2026
1.0
The dining room was empty, it was dinner time on a weekday, and the drive thru was steady. Staff did not make food very fast, nor were they attentive to the dining room, and they forgot that we had placed an order. We stood at the counter while the drive thru was repeatedly serviced, and the staff walked by without making eye contact. Chicken was burned on the outside and undercooked inside, the soda machine was empty, the fries were cold. This used to be the better of the two Wendy's in the county, but they have diminished beyond where the other one was. It would be better if it closed it's doors and we got a Five Guys, Hangry Joes, Raising Cane's, or a Canastas Peruvian Chicken.
WR
Wayne Riley
Jan 31, 2026
2.0
I eat at this location 4-5 times weekly for years, because It is closest to where I live and almost repeatedly find them out of something. This is unacceptable. I think most potential customers would have given up years ago, but like I said, it's the closest.
Cold fries, out of made salads or chocolate chip cookies at least 50% of the time. No baked potatoes many other times.
For 2 days now, they Haven't had any ice. They could at least have gone next door and purchased enough ice to get through...flat warm drinks just makes return business a difficult decision.
Restaurants just don't keep business with the continued serious issues as experienced here.
DC
Dillon Cowden
Jan 10, 2026
1.0
They gave my mom a rotten salad and a rotten tomato
AM
Angie Macias
Jan 9, 2026
3.0
Every time I go there, there’s either something missing in the bag or the food is not done right,cold and even rock hard buns once.
BE
Brandon Ewert
Jan 6, 2026
2.0
Every time I go here my food is either warm or cold.and the workers seem not to care
What are the drive-thru operating hours at Wendy's Hayes location?
The drive-thru is open daily from 6:30 AM to 11:00 PM.
Does the Wendy's in Hayes, VA serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery in Hayes, VA?
Delivery is available where supported. Use the Wendy's app or order.wendys.com to check if delivery is available for your address.
What payment methods are accepted at Wendy's in Hayes?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 3022 George Washington Memorial Hwy?
You can call the location directly at (804) 642-7475 or contact Customer Care via the website or 888-624-8140.
Where can I find Wendy's menu and nutrition information?
Visit menu.wendys.com or use the Wendy's app to view menu pricing, nutrition, and allergen details for this location.
Is there a bank near Wendy's Hayes location?
Yes, Chesapeake Bank - Hayes is nearby and can be convenient for quick banking if you're visiting Wendy's.
Are there gas stations close to Wendy's on George Washington Memorial Hwy?
Yes, Exxon and 7-Eleven gas stations are nearby, making it easy to fuel up before or after your meal.
What coffee shops are near Wendy's in Hayes, VA?
Starbucks is nearby, a convenient spot for coffee or smoothies before or after your Wendy's visit.
Does Wendy's offer drive-thru, dine-in, and delivery services?
Yes, this Wendy's location offers dine-in, drive-thru, and delivery where available, providing flexible options for enjoying your meal.
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