Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Frequent complaints about incorrect orders, including missing items and wrong food preparation.
Food Quality
Many customers reported cold, overcooked, or unsatisfactory food quality.
Customer Service
Numerous reviews highlighted rude and unprofessional staff behavior, leading to poor customer experiences.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Service Speed
Customers experienced slow service, with long wait times for food and order fulfillment.
RL
Rob Luder
Nov 11, 2025
2.0
Went to this Wendy's location for their veterans day offer for the free breakfast combo that is being advertised for veterans and active duty military. I was rudely turned away after presenting my active duty military ID and was told the offer was for veterans and retired military only. The website clearly says for active duty military and veterans.
CO
Courtney Ortiz
Nov 11, 2025
1.0
Denied active duty members breakfast specials on Veterans day and manager hung up on me when asking why. Absolutely rude.
GG
Gunny
Nov 11, 2025
1.0
I went to get something to eat. I ordered, pulled around and noticed sign in attached pic. I asked about it and was told by the manager or asst. I had to have a hard copy of my military ID. I’m not Active Duty anymore. Not retired, but I do have a VFW card as a life member. That should suffice, or atleast I would think.
JB
Jonathan Brazile
Oct 29, 2025
1.0
This Wendy’s is incredibly slow. Every time I come here, the drive-thru line barely moves, and the wait inside isn’t any better. Even with only a few cars or customers, it takes forever to get your food. The staff doesn’t seem to have any sense of urgency, and it really kills the “fast food” part of the experience. The food is fine once you finally get it, but the service speed seriously needs improvement
EL
Emily Lee
Oct 25, 2025
2.0
Ordered a HAMBURGER, NO CHEESE with ketchup onions and pickles. Got a burger with all of that AND CHEESE. I asked them to fix it and I got a burger with no cheese and bacon. And heard the girl say "this is about to piss me off" get it right the first or maybe the second time and you wouldn't have to make three burgers!!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Hayes, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Hayes, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 642-7475.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Gloucester Wendy’s serve breakfast?
Yes, this Wendy’s location in Hayes, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru operating hours at Wendy's Hayes location?
The drive-thru is open daily from 6:30 AM to 11:00 PM.
Does the Wendy's in Hayes, VA serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery in Hayes, VA?
Delivery is available where supported. Use the Wendy's app or order.wendys.com to check if delivery is available for your address.
What payment methods are accepted at Wendy's in Hayes?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 3022 George Washington Memorial Hwy?
You can call the location directly at (804) 642-7475 or contact Customer Care via the website or 888-624-8140.
Where can I find Wendy's menu and nutrition information?
Visit menu.wendys.com or use the Wendy's app to view menu pricing, nutrition, and allergen details for this location.
Is there a bank near Wendy's Hayes location?
Yes, Chesapeake Bank - Hayes is nearby and can be convenient for quick banking if you're visiting Wendy's.
Are there gas stations close to Wendy's on George Washington Memorial Hwy?
Yes, Exxon and 7-Eleven gas stations are nearby, making it easy to fuel up before or after your meal.
What coffee shops are near Wendy's in Hayes, VA?
Starbucks is nearby, a convenient spot for coffee or smoothies before or after your Wendy's visit.
Does Wendy's offer drive-thru, dine-in, and delivery services?
Yes, this Wendy's location offers dine-in, drive-thru, and delivery where available, providing flexible options for enjoying your meal.