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McDonald's

3.4
(842 reviews)

Business Details

(804) 642-5117
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2413 George Washington Memorial Hwy, Hayes, VA
23072, United States

Hours

Reviews

3.4
842 reviews
5 stars
293
4 stars
159
3 stars
151
2 stars
84
1 star
155

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and poor management.

Food Freshness

Food quality was inconsistent, with complaints about cold or old food, but some customers received hot and fresh meals.

Cleanliness

The cleanliness of the restaurant was mentioned positively by some, while others reported dirty tables and restrooms.

Speed of Service

Service speed was frequently criticized, with long wait times reported during busy hours.
  • JB
    Jonathan Brazile
    Jan 28, 2026
    5.0
    McDonald’s is reliable when you want something quick and familiar. The food was hot, fresh, and exactly what you expect — fries crispy, burgers made right, and the order came out fast.
  • DC
    Destiny Collett
    Jan 24, 2026
    1.0
    Everything was fine until they tried to call me a liar via email. The photo speaks for itself
  • AM
    Angie Macias
    Jan 9, 2026
    2.0
    No matter how many times I have been there I have never gotten a correct order. Mostly I order the big Mac with extra sauce and never get extra or they over do it and with the McDouble I always order extra ketchup and onions but always get home to find either a few pieces of onions and either little to no ketchup NO MATTER HOW MANY TIMES I HAVE ORDERED IT THERE
  • FF
    FatStuffs
    Jan 8, 2026
    1.0
    Manager bri treats her staff and the door dash drivers like they are her personal servants and takes out her frustration on everyone around her. Horrid location.
  • DM
    Donald Morrow
    Dec 9, 2025
    2.0
    Food wasn't good

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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