Dunkin'

3.5
612 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Harrisonburg, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
81 Pleasant Valley Rd, Harrisonburg, VA
22801, United States

Hours

Reviews

3.5
612 reviews
5 stars
271
4 stars
106
3 stars
62
2 stars
31
1 star
142

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous customers reported rude and unhelpful behavior from staff, with specific complaints about certain employees consistently displaying a bad attitude.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported even when there were few customers.

Order Accuracy

Customers frequently experienced issues with incorrect orders, including wrong items and missing items, leading to frustration.

Cleanliness and Food Quality

Several reviews mentioned unsanitary conditions and food that was not fresh, raising concerns about food safety and preparation practices.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted positive experiences with certain orders.
  • JB
    Jessica Broniszewski
    Nov 27, 2025
    1.0
    Girl with the pink hair is extremely rude. I was waiting at the register for 10+ minutes. I could tell they were busy and was understanding so I waited. When the girl with the blue hair came over I tried getting her attention, I just said excuse me. I was ignored twice. I walked over to the other side and asked the girl with the pink hair if someone was available to take my order. The response I got was “we’re kinda busy so someone isn’t just going to stand over there.” The response was unnecessary and hostile. I get you’re busy, but you haven’t even acknowledged me for the 10 minutes I’ve been standing here. Then the girl with the pink hair had the audacity to call me rude. Absolutely disgusting the way this girl acted.
  • SM
    S Morford
    Nov 20, 2025
    1.0
    This location has the rudest staff. The red haired girl who works the drive through is the worst of the worst. I’ve visited several times and every time she is there she is nasty and rude.
  • GL
    Gregory Lowdermilk
    Nov 18, 2025
    1.0
    Was completely ignored. You need to pay attention to customers that walk in.
  • JG
    Jasmine Grogg
    Nov 18, 2025
    1.0
    There is one girl in particular that works here I believe her name is Kayla? I could be wrong, she has the pink hair. I have never once gotten rude or an attitude with her but I am constantly met with a disgusting attitude from her. This morning I put in a pick up order using my company card so I needed the receipt. I ask this girl if I could have a copy she then proceeded to state “I don’t even know where it is” while showing me a pile of receipts thrown on the counter and immediately walked away. Another girl approached short blonde hair she was very nice and asked what I needed and I told her I really needed my receipt she looked through the pile and found it for me thankfully.
  • CL
    Caroline Long
    Nov 4, 2025
    1.0
    The little girls who work at this location always have a HORRIBLE attitude and they speak to you like you’re stupid. One star because at least the coffee was correct.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location?

This Dunkin' in Harrisonburg, VA is open from 5:00 AM to 8:00 PM Monday through Saturday, and 6:00 AM to 8:00 PM on Sunday.

Does this Dunkin' offer delivery and pickup services?

Yes, this location offers both curbside pickup and delivery services for customer convenience.