Dunkin'

3.6
609 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Harrisonburg, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
81 Pleasant Valley Rd, Harrisonburg, VA
22801, United States

Hours

Reviews

3.6
609 reviews
5 stars
271
4 stars
105
3 stars
62
2 stars
31
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and inattentive staff.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong items and missing food.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Several reviews mentioned that the food and drinks were not fresh or poorly prepared, leading to dissatisfaction.

Employee Attitude

While some employees received praise for their friendliness, many others were described as rude or dismissive, impacting the overall customer experience.
  • SM
    S Morford
    4 days ago
    1.0
    This location has the rudest staff. The red haired girl who works the drive through is the worst of the worst. I’ve visited several times and every time she is there she is nasty and rude.
  • GL
    Gregory Lowdermilk
    6 days ago
    1.0
    Was completely ignored. You need to pay attention to customers that walk in.
  • JG
    Jasmine Grogg
    6 days ago
    1.0
    There is one girl in particular that works here I believe her name is Kayla? I could be wrong, she has the pink hair. I have never once gotten rude or an attitude with her but I am constantly met with a disgusting attitude from her. This morning I put in a pick up order using my company card so I needed the receipt. I ask this girl if I could have a copy she then proceeded to state “I don’t even know where it is” while showing me a pile of receipts thrown on the counter and immediately walked away. Another girl approached short blonde hair she was very nice and asked what I needed and I told her I really needed my receipt she looked through the pile and found it for me thankfully.
  • LD
    Linda DiComo
    Nov 6, 2025
    5.0
    It's hard to beat a DD! Great coffee and pastries.
  • CL
    Caroline Long
    Nov 4, 2025
    1.0
    The little girls who work at this location always have a HORRIBLE attitude and they speak to you like you’re stupid. One star because at least the coffee was correct.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location?

This Dunkin' in Harrisonburg, VA is open from 5:00 AM to 8:00 PM Monday through Saturday, and 6:00 AM to 8:00 PM on Sunday.

Does this Dunkin' offer delivery and pickup services?

Yes, this location offers both curbside pickup and delivery services for customer convenience.