Brand Certified
Chipotle Mexican Grill
3.3(1433 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1615 Reservoir St, Harrisonburg, VA
22801, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(540) 433-0315
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/harrisonburg/1615-reservoir-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1361
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle JMU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
1,433 reviews
5 stars
554
4 stars
238
3 stars
129
2 stars
104
1 star
408
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and filthy restrooms.
Ingredient Availability
Customers frequently reported that the location was out of various menu items, including rice, meats, and toppings, often leading to disappointment.
Customer Service
Numerous reviews mentioned poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several customers expressed dissatisfaction with the quality of food, citing issues such as undercooked rice, stale chips, and overall lack of freshness.
Management Issues
Many reviews pointed to poor management practices, including inadequate staffing and failure to address recurring problems.
- DGDouglas GerichtenFeb 19, 20262.0- place was filthy - they were entirely out of both flavors of Tabasco sauce - They had cheese all over the guac. I can’t eat cheese, so I asked the associate to please make sure they are careful to avoid scooping cheese into my bowl. She gave me an attitude and it made me frustrated and also uncomfortable. She made a partial effort but I still had to sift through and pull some pieces of cheese out of my guac before I ate my food. - no napkins in the dispensers - 2 of 4 lemonade options were empty. It was only 7pm
- MFMiles FFeb 16, 20262.0Chipotle is my favorite restaurant but this location is just horrible. Wait 1 hour for the wrong order. Employees are mean. Just in general a bad location.
- JEJenna EllisFeb 16, 20261.0Quite possibly the worst chipotle I have ever been to. They are so slow and always out of at least one thing every single time I go. I have actually never had a good experience with this chipotle.
- AHAlana HouseFeb 15, 20261.0This is my second time purchasing from this establishment, and unfortunately, I’ve had disappointing experiences both times. During my first visit, they did not have guacamole or romaine lettuce available, yet I was still charged full price for a veggie burrito. When I asked if they could add extra rice or beans to make up for the missing ingredients, they refused. Today, February 15, 2026, I placed two veggie burrito orders. The romaine lettuce was wilted and brown, and the guacamole was also brown and clearly not fresh. I had to remove both the lettuce and guacamole from the burritos because they were not suitable to eat. As a result, I wasted another $20 on food that did not meet basic quality standards. Given these repeated issues and the condition of the ingredients, I believe a refund is warranted.
- CRChase ReganFeb 8, 20261.0Wouldn’t order from this place again if I was a castaway. Never have anything in stock. Bad service. just awful. Food is always cold. Place should be ashamed. Don’t go here unless you love eating a cold bowl with only beans and no fork bc they are out.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill JMU serve?
Chipotle JMU offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 1615 Reservoir St, Harrisonburg?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at JMU offer delivery or pickup options?
Yes, Chipotle JMU offers both in-store pickup and delivery services for your convenience.
How can I order from Chipotle JMU online?
You can place an order online through Chipotle's website at https://order.chipotle.com/ or via the Chipotle mobile app.
What is Chipotle's commitment to food quality and ingredients?
Chipotle prioritizes 'Food with Integrity' by serving real food made with 53 wholesome ingredients, sourced responsibly without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at JMU LGBTQ-friendly?
Yes, this location welcomes the LGBTQ community and strives to provide a respectful environment for all customers.
What are the contact details for Chipotle JMU?
You can reach Chipotle Mexican Grill at 1615 Reservoir St by phone at +1 540-433-0315 or email at va.1361.jmu@chipotle.com.
Which nearby restaurants can I visit if I want different cuisines near Chipotle JMU?
Nearby, you can try Sushi Village for Japanese food, Xenia A Kebab Grille for Mediterranean dishes, Ledo Pizza for Italian, and Tequila Modern Mexican for American-Mexican fusion.
Are there nearby places to relax or have a drink after dining at Chipotle?
Yes, you can visit Blue Ridge AXEcade - Harrisonburg, a local bar and sports pub, just nearby to enjoy drinks and entertainment.
How can nearby stores like Verizon or T-Mobile be useful for Chipotle customers?
Customers visiting Chipotle can also conveniently stop by nearby mobile phone stores such as Verizon and T-Mobile for telecommunications needs or device support during their visit.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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