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Brand Certified

Chipotle Mexican Grill

3.3
(1433 reviews)

About

Mexican Restaurant
Chipotle JMU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1615 Reservoir St, Harrisonburg, VA
22801, United States

Hours

Reviews

3.3
1,433 reviews
5 stars
554
4 stars
238
3 stars
129
2 stars
104
1 star
408

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and filthy restrooms.

Ingredient Availability

Customers frequently reported that the location was out of various menu items, including rice, meats, and toppings, often leading to disappointment.

Customer Service

Numerous reviews mentioned poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several customers expressed dissatisfaction with the quality of food, citing issues such as undercooked rice, stale chips, and overall lack of freshness.

Management Issues

Many reviews pointed to poor management practices, including inadequate staffing and failure to address recurring problems.
  • DG
    Douglas Gerichten
    Feb 19, 2026
    2.0
    - place was filthy - they were entirely out of both flavors of Tabasco sauce - They had cheese all over the guac. I can’t eat cheese, so I asked the associate to please make sure they are careful to avoid scooping cheese into my bowl. She gave me an attitude and it made me frustrated and also uncomfortable. She made a partial effort but I still had to sift through and pull some pieces of cheese out of my guac before I ate my food. - no napkins in the dispensers - 2 of 4 lemonade options were empty. It was only 7pm
  • MF
    Miles F
    Feb 16, 2026
    2.0
    Chipotle is my favorite restaurant but this location is just horrible. Wait 1 hour for the wrong order. Employees are mean. Just in general a bad location.
  • JE
    Jenna Ellis
    Feb 16, 2026
    1.0
    Quite possibly the worst chipotle I have ever been to. They are so slow and always out of at least one thing every single time I go. I have actually never had a good experience with this chipotle.
  • AH
    Alana House
    Feb 15, 2026
    1.0
    This is my second time purchasing from this establishment, and unfortunately, I’ve had disappointing experiences both times. During my first visit, they did not have guacamole or romaine lettuce available, yet I was still charged full price for a veggie burrito. When I asked if they could add extra rice or beans to make up for the missing ingredients, they refused. Today, February 15, 2026, I placed two veggie burrito orders. The romaine lettuce was wilted and brown, and the guacamole was also brown and clearly not fresh. I had to remove both the lettuce and guacamole from the burritos because they were not suitable to eat. As a result, I wasted another $20 on food that did not meet basic quality standards. Given these repeated issues and the condition of the ingredients, I believe a refund is warranted.
  • CR
    Chase Regan
    Feb 8, 2026
    1.0
    Wouldn’t order from this place again if I was a castaway. Never have anything in stock. Bad service. just awful. Food is always cold. Place should be ashamed. Don’t go here unless you love eating a cold bowl with only beans and no fork bc they are out.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill JMU serve?

Chipotle JMU offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 1615 Reservoir St, Harrisonburg?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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