Business Details
About
Mexican Restaurant
Chipotle JMU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
1,414 reviews
5 stars
547
4 stars
236
3 stars
127
2 stars
100
1 star
404
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's dirty conditions, including filthy tables, overflowing trash, and unsanitary bathrooms.
Customer Service
Numerous customers reported poor customer service, including rude staff, lack of attentiveness, and unhelpful responses to inquiries.
Food Availability
Customers frequently noted that the location was often out of key ingredients, leading to disappointment and incomplete orders.
Order Accuracy
Many reviews mentioned issues with incorrect orders, missing items, and unsatisfactory portion sizes.
Management Issues
Several customers expressed concerns about poor management and lack of responsiveness to ongoing issues at the location.
- AAAlexandraNov 2, 20251.0This Chipotle had the worst service ever. They ran out of all protein options, which created a long line almost out the door as customers waited for their food. I received soggy chips with my order and we waited far too long for them to get more protein and tortillas.
- SGSamantha GialanellaNov 2, 20251.0this is the WORST chipotle ever. i came here 3 times and they ran out of chicken every time. they gave my friend soggy chips.
- ASAva SalimNov 2, 20251.0Never in my life have I EVER been to a chipotle that has run out of almost every single thing on the menu. Not only that, the workers were behind the counter ignoring us and not telling anyone in line what the hold up was for. This has happened multiple times and it’s truly ridiculous for such a popular establishment.
- RWRonda WolfeOct 19, 20253.0We placed a catering order and when we showed up to pick up we were told it wasn’t ready and it would be a 30 minute wait. The manager was rude and unapologetic that the order was not ready on time. I doubt we will be placing any more orders with Chipotle!
- BSBilly SmashOct 11, 20251.0Major disaster and total failure on many levels. The food is about what you would expect from chipotle. But this is a big but: it was very dirty, several ingredients were completely out, trash was overflowing in both containers, there was no ice in the soda machine, and the employees were flustered and short tempered. I would say easily the biggest failure I've ever seen at a chipotle.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill JMU serve?
Chipotle JMU offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 1615 Reservoir St, Harrisonburg?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at JMU offer delivery or pickup options?
Yes, Chipotle JMU offers both in-store pickup and delivery services for your convenience.
How can I order from Chipotle JMU online?
You can place an order online through Chipotle's website at https://order.chipotle.com/ or via the Chipotle mobile app.
What is Chipotle's commitment to food quality and ingredients?
Chipotle prioritizes 'Food with Integrity' by serving real food made with 53 wholesome ingredients, sourced responsibly without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at JMU LGBTQ-friendly?
Yes, this location welcomes the LGBTQ community and strives to provide a respectful environment for all customers.
What are the contact details for Chipotle JMU?
You can reach Chipotle Mexican Grill at 1615 Reservoir St by phone at +1 540-433-0315 or email at va.1361.jmu@chipotle.com.
Which nearby restaurants can I visit if I want different cuisines near Chipotle JMU?
Nearby, you can try Sushi Village for Japanese food, Xenia A Kebab Grille for Mediterranean dishes, Ledo Pizza for Italian, and Tequila Modern Mexican for American-Mexican fusion.
Are there nearby places to relax or have a drink after dining at Chipotle?
Yes, you can visit Blue Ridge AXEcade - Harrisonburg, a local bar and sports pub, just nearby to enjoy drinks and entertainment.
How can nearby stores like Verizon or T-Mobile be useful for Chipotle customers?
Customers visiting Chipotle can also conveniently stop by nearby mobile phone stores such as Verizon and T-Mobile for telecommunications needs or device support during their visit.