Wendy's

3.4
755 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Hardy, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Hardy, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12890 Booker T. Washington Hwy., Hardy, VA
24101, United States

Hours

Reviews

3.4
755 reviews
5 stars
253
4 stars
155
3 stars
135
2 stars
53
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Inconsistency in food quality was noted, with some meals being cold, overcooked, or missing items.

Cleanliness

Multiple reviews highlighted the need for better cleanliness in the restaurant, including dirty floors and unsanitary conditions.

Staff Attitude

Many customers experienced unprofessional behavior from staff, including lack of greetings and dismissive attitudes.

Order Accuracy

Numerous complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.
  • JS
    joshua stanley
    Nov 17, 2025
    1.0
    Stop by Wendy’s on Monday, November 17 to get my family dinner. I ordered two cheeseburgers, two chilies with cheese and ranch dressing and a chicken sandwich with no bacon and extra cheese. After checking the chicken sandwich, I found there was bacon on it, and I am allergic to red meat. I will go into anaphylactic shock if I eat meat or pork and have several times. Go back in and they remake the chicken sandwich this time with no bacon and also no extra cheese… I was not going back into the building a third time over a piece of cheese. After I get home, I realize there was no cheese on the chili and there was no ranch dressing in the bag for the chili either. In the last year, they have messed up more orders than they have done correctly for my family and we will not ever be going back to that location! It’s sad, my wife loves Wendy’s. Next time she wants Wendy’s, I will gladly drive to Roanoke. I do not leave negative Google reviews, But I can count at least three times this year I’ve had to go back inside and get an order corrected. Won’t happen again!!! Over $30 just to get my blood pressure up…
  • RO
    Ridge Life Outdoors
    Nov 14, 2025
    1.0
    Hours say until 12… we went to the drive through at 11pm and the person on the other end said “just to let you know we already closed the kitchen so if you order food it will take a while”… why would you close the kitchen at 11 when your a restaurant that’s open until 12? That makes no sense. Sounds like people who just wanted to leave early.
  • JH
    Juanita Hudson
    Oct 22, 2025
    3.0
    Food was ok...I was extremely disappointed that they discontinued the sweet tea. Told me that they have fountain machines with gold peak. Their tea was the reason I went. Will not return.
  • RW
    Randy Wade
    Oct 19, 2025
    3.0
    It was a Wendy's. There is nothing overly exciting about the drive through experience at a chain restaurant. Maybe season your fries?
  • DM
    dean mcdaniels
    Oct 12, 2025
    5.0
    The lady at the window acted like I was an inconvenience to serve me at drive thru and when I checked my bags had turn around and go back to drive thru to get the rest of my order .It seems they always leave something out .ALWAYS CHECK YOUR ORDER

Frequently Asked Questions About Wendy's

Is Smith Mountain Lake Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.