Sonic Drive-In

Reviews

• JK

  Jasmine Katerina

  Mar 1, 2026
  1.0
  Visited this location and had an incredibly disappointing experience. My partner asked a simple question about our order and was met with a dismissive, rude tone from the employee on the speaker. When I requested to speak with a manager, I was told they were “very busy.” However, it did not appear that the location was particularly busy at the time, and the employee carrying our food spent several minutes engaged in conversation outside while holding our order. When the manager came to address the situation, instead of calmly listening, she became defensive. My partner began explaining that where he’s from, people don’t speak to customers that way and referenced Southern hospitality. Before he could finish his sentence, the manager interrupted him and stated that those were “fighting words” and additionally, the manager referenced being “from Jersey” during the exchange, which felt irrelevant, unprofessional, and threatening. Rather than de-escalating and addressing the concern calmly, management responded defensively. To be clear, the employee’s dismissive tone was inappropriate from the start — being “busy” does not justify speaking to customers disrespectfully. We were calmly addressing a question about our order while our infant was asleep in the back seat, and nothing about our tone or language was aggressive or threatening in a way that would justify the dismissive and disrespectful response we received. However, instead of calmly addressing the concern, the manager escalated it with defensive and unprofessional remarks. Both the initial interaction and the response from leadership fell short of basic customer service standards. As a service member, I value respect, accountability, and basic standards of conduct. Unfortunately, those standards were not upheld during this interaction, and we will not be returning.
• JP

  Jeffrey Pennington

  Feb 27, 2026
  5.0
  I made a mobile order with five different meal combos with customization. Everything was accurate, fresh, and made on time for pick-up.
• HK

  Heesoo Kim

  Feb 17, 2026
  4.0
  My first experience with Sonic was here! I'm pretty happy with the overall vibes and price of food here. My friends and I normally come here for the deals, and the price is very affordable for what you get. Obviously, the food is average (in the fast food world) but I think the cheap prices make up for it!
• DR

  Deshawn Riddick

  Feb 7, 2026
  1.0
  The customer service was horrible we sat in line for 30 mins waiting to get two strawberry cheesecake milkshakes.
• RW

  Rebecca Woods

  Jan 29, 2026
  1.0
  I used to love this Sonic and came here all the time, but unfortunately it’s gone downhill. The drinks and slushies are rarely mixed properly anymore and usually just taste like water. The food is just as disappointing — hard, stale buns and food that’s cold like it’s been sitting too long. Overall it feels sloppy and rushed, which is really frustrating for a place I used to enjoy so much. I hope management takes this feedback seriously and improves the quality.