McDonald's

3.0
903 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9 Semple Farm Rd, Hampton, VA
23666, United States

Hours

Reviews

3.0
903 reviews
5 stars
243
4 stars
159
3 stars
145
2 stars
86
1 star
270

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.

Customer Service

While some customers praised individual staff members for their friendliness and helpfulness, many others experienced rudeness and unprofessional behavior from employees.

Food Quality

The quality of food received mixed reviews, with complaints about items being old, cold, or incorrect, alongside some positive mentions of freshness.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area and restrooms, indicating a lack of attention to hygiene.

Order Accuracy

Numerous customers reported receiving incorrect orders or missing items, leading to frustration and dissatisfaction.
  • PG
    Patrick Gillum
    6 days ago
    1.0
    Store was not open at posted time they said they needed 10 minutes then they still were not open so I left I only put 1 star because I couldn’t post it with no stars
  • MM
    Matt
    Nov 2, 2025
    1.0
    Why does it take 30 mins on a Sunday for service. What is the point of a drivethrough if it doesnt move.
  • SS
    Sequoya
    Nov 1, 2025
    4.0
    Didn’t see any recent photos of the playground- so I wanted to include one for others who may be looking for it. Came for the play area and it was surprisingly clean for a fast food establishment; we will be back :)
  • CL
    Crush LZX.
    Oct 31, 2025
    1.0
    They told me they were sold out just an hour before closing — that’s ridiculous. Then I went to another store that was closing in five minutes, and they still served me my food.
  • MW
    Mac Woodford
    Oct 26, 2025
    1.0
    Apparently the table locators are just for show. I, and several other patrons I observed, were in the play area with our kids, waiting for our orders. We each realized that our food was taking a very long time (25 minutes for me) and separately went up to the front to find our food waiting for us. The employees had apparently decided they were too busy with the drive through to waste their time bringing food to customers inside. Upon receiving my food I discovered my monopoly game piece was missing. Given the lack of professionalism already displayed by the employees, I can only assume one of them took it.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 9 Semple Farm Rd, Hampton, VA?

McDonald's at 9 Semple Farm Rd, Hampton, VA is open daily from 5:00 AM to 11:00 PM, with extended hours on Friday and Saturday until 1:00 AM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Sunday to Wednesday, and extends to 1:00 AM on Thursday to Saturday.