Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,222 reviews
5 stars
336
4 stars
188
3 stars
196
2 stars
136
1 star
366
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 20 minutes, even with few cars in line.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and unhelpful attitudes.
Cleanliness
Many customers noted unsanitary conditions, including dirty dining areas and restrooms, with some mentioning sticky floors and unclean tables.
Order Accuracy
A significant number of reviews mentioned missing or incorrect items in orders, leading to frustration among customers.
Food Quality
Several customers complained about the quality of food, including cold items, poorly prepared meals, and unsatisfactory taste.
- EJE. Yanelle JacksonNov 15, 20251.0Ordered a kids meal with a diet coke . I was up charged for a small drink WITHOUT my permission, when I asked for a refund while in DRIVE THRU, I was told they were busy and I had to come in for a mistake they made. So I go in, I was very polite & even said thank you to the manager (did not get her name but she was white) and she did not greet or say one word to me. I paid with a card but I was refunded coins…. Also, she did not hand back my receipt, I had to pick it up from the other side of the register when i clearly placed it in here hands. In addition, none of the sauces for my nuggets were in the bag. Despite up charging me for a diet coke, I was given a regular coke. I just don’t understand why people make a career in customer service and lack customer service skills. All of this occurred 11/14/25 between 5:30-6. I will be calling corporate or who ever owns this McDonald’s with my formal Complaint .
- AAAliOct 24, 20251.0Food sat in "now serving" for nearly 30 minutes, another 20 before it was done while hot food sat at counter. The workers did not move with efficiency. They moved like sloths who was learning as they went...especially the front and window workers. 2 people from drive through came in with either messed up orders or no food given at all! Again, they moved slowly....maybe drug test your workers!
- SSSpring ShareefOct 13, 20251.0Terrible customer service. Everyone including the manager will stare at you at the counter for 15 mins, walk past you, have conversations and laugh with other employees and not even acknowledge you are there. Place is filthy everytime I pick up a DoorDash order and I always have to wait because none of the employees are working.
- EJelerick jonesOct 9, 20251.0I stopped by this McDonald's last night. The worst experience ever at a McDonald's. The evening manager is not doing a good job. He wouldnt give me a receipt so that I could complete the survey. Saying they were out of register paper. I asked for a Big Mac without Mac sauce. The sandwich looked liked they purposely put extra Mac sauce. He said I couldn't get points for the purchase due I was using a coupon. Other McDonald's allow you to aquire points with any purchase. I went to the bathroom and they didn't have any toilet tissue.. just McDonald's brown paper napkins stacked on the tissue dispenser. The floor in the lobby was sticky and stained. Please hire better management or retrain this person.I will not be returning to this location.
- NHNoah HattonOct 7, 20251.0They put cones in the drive thru so you can’t use it, they close earlier than advertised they clearly don’t care
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 4045 W Mercury Blvd, Hampton, VA?
McDonald's at 4045 W Mercury Blvd is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when delivery is available until 1:00 AM.
What time does the drive-thru open and close at this McDonald's?
The drive-thru is open from 5:00 AM to 11:00 PM daily, with extended hours until 1:00 AM on Friday and Saturday.
Which payment methods does this McDonald's location accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup and delivery services?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is there a mobile app available to order food from this McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What nearby places can customers visit before or after dining at this McDonald's?
Customers can visit nearby places such as Pet World Hampton, Hair Cuttery, and Citi Trends for pet supplies, hair care, and clothing shopping respectively.
Are there other dining options close to McDonald's at this location?
Yes, nearby dining options include Rally's, Jamaica Jamaica (a Caribbean restaurant), and Pinkfish Seafood Bistro for seafood and American cuisine.
Where can I shop for groceries or household goods near this McDonald's?
Nearby shopping includes Food Lion for groceries, Family Dollar for discount and grocery items, and Ollie's Bargain Outlet for home goods.
Are there automotive services near McDonald's that customers can use?
Yes, nearby automotive services include Tune Up Plus for repairs, Strickland Brothers 10 Minute Oil Change, and Sonny's Damage Free Towing for emergency roadside assistance.