Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,033 reviews
5 stars
316
4 stars
212
3 stars
165
2 stars
112
1 star
228
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both drive-thru and in-store, often exceeding 15-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and wrong ingredients, leading to customer frustration.
Staff Attitude
Numerous comments indicated that staff were often rude or unprofessional, contributing to a negative customer experience.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a strong smell of grease.
Management Response
A few positive reviews mentioned effective management responses to complaints, but overall, many felt management was lacking.
- TATerrie Atkins1 day ago5.0Great easy cheap options for adults and children. Its cheaper to buy the 5$ meal burger or mc chicken fries drink and a 4 piece nugget. It's a deal! Go get you some plus its filling even if you need two of those meals its still under 20 bucks!!
- SDshauna Dee1 day ago1.0Literally one of the worst McDonalds and that’s saying a lot. The workers always have an attitude with no sense of urgency even though The drive thru is always stopped for 10 mins or more & you can never get anyone to help you at the counter. On top of all that the food is never fresh and almost always incorrect.
- MBM B5 days ago2.0Argggh!! My order# is 1362. Once I received my order, I checked it just as I was about to pull off and stopped. I waived down the manager/team leader at the window and told him my order was short a sausage egg mcmuffin, his first response was one to piss me off. He said she charged you for one. Now normally a person like him would ask to see the receipt and then go from there, however this individual did not do what normal people do. He then again ask for the receipt and then the bag. My total interaction with this incident is "IS THIS SERVICE WHAT WE PAY FOR WHEN WE COME TO YOUR RESTAURANT." It shouldn't be. Maybe McDonalds has been overwhelmed with too many people that don't have customer service skills. SMH, at a different location, just two weeks prior, they forgot to include my quarter pounder. So while McDonalds has at one point been a quality control service type of restaurant. Today is not that anymore. Anybody and anyway. Better off somewhere else. Good Riddance!!!!!!
- KHK HamiltonOct 30, 20252.0What has happened to our neighborhood MickeyD???? 15 mins from getting in line to getting my food. It wasn't even a rush and both lines were open.
- JRJordan RoseOct 25, 20251.0The staff is lousy!! Slow customer service. It feels like they don't want to be there. I went today and they locked the front doors during business hours. Had one lane open for drive thru and it was extremely slow. 30-40 min wait!!!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 1196 Big Bethel Rd, Hampton, VA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 5:00 AM to 11:30 PM.
Does McDonald's offer a drive-thru service and what are its hours?
Yes, McDonald's has a drive-thru open daily from 5:00 AM to midnight.
Can I order McDonald's online or use a mobile app for ordering?
Yes, you can order online via McDonald's website or through their mobile apps available on the Apple App Store and Google Play.
What payment methods are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What types of services does this McDonald's provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a loyalty or rewards program available?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.
What nearby dining options can I explore around McDonald's at 1196 Big Bethel Rd?
Nearby dining options include Taco Bell for Mexican food, Fortune Garden for Chinese and Italian cuisine, Japan Express for Japanese food, and Japan Sushi House for sushi.
Are there other services near McDonald's that might be convenient to visit?
Yes, nearby services include a laundromat at Plaza Laundromat, dental care at Morrison Dental Group, and a daycare at Grandma's Daycare.
What beauty and wellness facilities are close to this McDonald's?
Nearby beauty and wellness options include Transitions Beauty Salon, Chic Studio, Pro Nails & Spa, Smash Lashes Studio, X'Sensual Beauty, and Tribal Yoga studio.