Five Guys

4.1
772 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4210 East Claiborne Square in Hampton is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
4210 East Claiborne Square, Hampton, VA
23666, United States

Hours

Reviews

4.1
772 reviews
5 stars
400
4 stars
190
3 stars
79
2 stars
38
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the burgers and fries for being delicious and fresh, though some noted issues with greasiness and over-salting.

Service Experience

While many reviews highlighted friendly and helpful staff, there were also complaints about slow service and unprofessional behavior from some employees.

Pricing Concerns

Numerous customers expressed dissatisfaction with the high prices, feeling that the cost did not match the quality or portion sizes of the food.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with dirty tables and unsanitary conditions in the restroom.
  • DK
    Denise A. Kalu
    Dec 19, 2025
    1.0
    I never had a good milkshake from them n have been on n off going for 5 years. Caramel shake too salty. Shakes not properly blended either. And they keep serving soggy fries. I have no idea why the burgers are greasy either
  • TB
    T Betts
    Dec 5, 2025
    2.0
    My wife and I wanted a good burger for dinner and decided to go to fives guys. We were very disappointed because after spending $37 for 2 burgers a small fry and a tip the burgers had no taste. Time to take a break and find another burger spot.
  • CC
    Cejay
    Oct 9, 2025
    2.0
    It took 20 minutes to get food, once I received my food the fries extremely salty i mean over the top! I I asked for raw onions on my little burger combo it so much onion. It was more like an onion burger huge chunks of them too( i didnnot ask for extra onions either). I suggest less salt and less onion on the burgers unless customers ask for them.
  • DB
    david bainbridge
    Sep 21, 2025
    5.0
    Been to plenty of five guys but this one is amazing. The service is exceptional, the guys cooking are the best
  • AL
    Alden L.
    Sep 20, 2025
    2.0
    Fries were too soggy, you had to eat with a fork but since it was delivered we totally understood! Beef patties seemed a little overcooked but overall a good burger. The bread was like a "knock off" of The Whopper buns but not dense(seemed brittle/flaky) enough to contain both patties, bacon and other toppings. It felt like my tooth broke when I bit into what looks like a tiny piece of black obsidian rock while eating the fries...yikes!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.