Five Guys

4.1
770 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4210 East Claiborne Square in Hampton is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
4210 East Claiborne Square, Hampton, VA
23666, United States

Hours

Reviews

4.1
770 reviews
5 stars
400
4 stars
189
3 stars
79
2 stars
37
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the burgers and fries for being fresh and delicious, there were complaints about excessive salt, soggy fries, and incorrect orders.

Service Experience

Customer service received mixed reviews; some praised the friendly and helpful staff, while others reported unprofessional behavior and slow service.

Pricing Concerns

Numerous reviews highlighted dissatisfaction with high prices, with many customers feeling that the cost did not match the quality or portion sizes of the food.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary conditions in the restroom.

Order Accuracy

There were multiple reports of incorrect orders, leading to frustration among customers who expected their meals to be prepared as requested.
  • CC
    Cejay
    Oct 9, 2025
    2.0
    It took 20 minutes to get food, once I received my food the fries extremely salty i mean over the top! I I asked for raw onions on my little burger combo it so much onion. It was more like an onion burger huge chunks of them too( i didnnot ask for extra onions either). I suggest less salt and less onion on the burgers unless customers ask for them.
  • DB
    david bainbridge
    Sep 21, 2025
    5.0
    Been to plenty of five guys but this one is amazing. The service is exceptional, the guys cooking are the best
  • AL
    Alden L.
    Sep 20, 2025
    2.0
    Fries were too soggy, you had to eat with a fork but since it was delivered we totally understood! Beef patties seemed a little overcooked but overall a good burger. The bread was like a "knock off" of The Whopper buns but not dense(seemed brittle/flaky) enough to contain both patties, bacon and other toppings. It felt like my tooth broke when I bit into what looks like a tiny piece of black obsidian rock while eating the fries...yikes!
  • EB
    Erick Bennett
    Sep 15, 2025
    4.0
    Pretty good Five Guys. Ordered the double with fries everything was made right, however the orders usually take awhile, and are high priced. But overall like going here
  • PG
    Patrick Gammon
    Aug 24, 2025
    5.0
    The food was great . Fresh & hot . The guy who took my order actively promoted their 13.99 combo meal . I got a double cheeseburger & reg cajun plus a super large drink for $22.78 . Im still full its been 4 hrs since i ate the food . Thanks for the great service.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.