Business Details
About
Mexican Restaurant
Chipotle Peninsula Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,280 reviews
5 stars
407
4 stars
233
3 stars
124
2 stars
101
1 star
415
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and food preparation areas being a common complaint.
Customer Service
Many customers reported rude and unprofessional behavior from staff, with issues including lack of attention, poor communication, and negative attitudes.
Food Quality
Customers frequently mentioned inconsistent food quality, including undercooked rice, skimpy portions, and incorrect orders, leading to dissatisfaction.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and failure to address cleanliness and service problems.
Overall Experience
The overall sentiment is overwhelmingly negative, with many customers expressing frustration and disappointment, advising others to avoid this location.
- RTRachel Triplett4 days ago1.0I ordered the new high protein cup as a snack was charged for TWO of them for $7.50! This is not how much the app says it is. The normal size cup should be $3.75 not double charged! When we tried to say something, the worker said that the VINAIGRETTE cup was the size we get! Outrageous
- CCCC Cola100Jan 4, 20263.0Excellent food and service...but the place was dirty and needs more attention by the staff. People off the street coming in and out using the restroom...not sure about that...
- SFSteezy FluidoDec 22, 20252.0Just go down the street. The food itself isn't the problem. The way this location is managed doesn't seem to work. Food on the floor. Food all over the counters. Nobody managing mobile orders. Receipts spilling out of the kitchen. Just as many flies as customers. All the employees seemed stressed out or completely removed from the job. I'm usually pretty understanding towards food service employees, but the management here is so bare minimum. If I had never been to Chipotle before I'd genuinely think they don't care about the customer. Took me 26 minutes to recieve a mobile order made 14 minutes PRIOR to my arrival. Order was still wrong. Just go eat at a different location don't eat here.
- CCCam ColeDec 7, 20252.0The food is typical chipotle. Usually Pretty solid. This specific location tends to be an absolute mess when it comes to cleanliness. not one table is clean. there’s trash and food on the ground, tables and near the drinks. service is normally okay at best
- KBKenya BNov 26, 20255.0LISTENNN this 5 star is strictly for MADELYN the GM !!! I got an order for my friend and after watching Madelyn make the order I hopped back online for myself. MADELYN DONT EVERRR LEAVE ME LIKE THAT!!!! And to the coworker she was talking to, I hope you didn’t try that “Mac” cause she ain’t make it… but just by the way she LOADED these bowls… I KNOW that ham was like that!!! She gives “season until the ancestors stop you” LOL 😂 But honestly even though it was busy her positivity, her attitude, and her work ethic shows!!! You’re good in my book, and if I don’t see your face when I walk in… just know I’ll be back when you’re on the clock 😂😂😂🙌🏽🙌🏽🙌🏽🙌🏽
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Peninsula Town Center offer?
Chipotle Mexican Grill offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at 3510 Von Schilling Dr?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Peninsula Town Center offer online ordering and delivery services?
Yes, this Chipotle location provides in-store pickup and delivery services, and you can order online through their website or app.
How can I earn rewards or get exclusive offers at Chipotle Mexican Grill?
You can sign up for Chipotle Rewards to earn points and receive exclusive offers.
Where is Chipotle Mexican Grill located in Hampton, VA?
It is located at 3510 Von Schilling Dr, Peninsula Town Center, Hampton City, VA 23666.
Which nearby sandwich shops can I visit before or after dining at Chipotle?
You can visit nearby sandwich shops like Macs & Stacks and Jimmy John's, which are convenient options to check out around Peninsula Town Center.
Are there any nearby entertainment venues close to Chipotle Mexican Grill?
Yes, nearby entertainment options include Escape Room Virginia Peninsula and Studio Movie Grill for an exciting experience before or after your meal.
What are some nearby restaurants offering different cuisines near Chipotle?
Nearby restaurants include bd's Mongolian Grill, Bar Louie (American cuisine and bar), 757 Philly Cheesesteak Cafe, and Five Guys for burgers.
Does Chipotle Mexican Grill accept credit cards and offer catering services?
Yes, this location accepts credit cards and offers catering services.
How can I contact Chipotle Mexican Grill at Peninsula Town Center?
You can reach them by phone at +1 757-826-7890 or email them at va.1333.peninsulatwn@chipotle.com.