Arby's

3.7
1612 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3200 W Mercury Blvd, Hampton, VA
23666, United States

Hours

Reviews

3.7
1,612 reviews
5 stars
626
4 stars
378
3 stars
257
2 stars
132
1 star
219

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Cleanliness

Several reviews highlighted dirty seating areas and unsanitary conditions, impacting the overall dining experience.

Customer Service

Mixed feedback on staff behavior; while some praised friendliness, others reported rudeness and unprofessionalism.

Food Quality

Food quality varied significantly, with some customers enjoying their meals while others received cold or poorly prepared items.

Service Speed

Customers experienced long wait times in both drive-thru and in-store, contributing to dissatisfaction.
  • SM
    Susan Mccarthy
    Jan 1, 2026
    1.0
    I've been going to this Arbys for many, ma m y years however not anymore, I ordered a crispy fish sandwich W/O any type of sauce ( mayo) due to a food allergy, when I noticed i was already home & toi pissed off & tired to return. The fish & fries were cold as well and the bread soggy all the way through!! I refuse to pay high prices & get garbage. Check on your employees as they don't seem to care.
  • DD
    davidk davidk
    Oct 17, 2025
    4.0
    u forgot my apple turnover....don't forget to refund me....it's always something u forget ..pay attention to ur orders ...I changed my mind...not only did u forget my turnover u must have forgotten my cheese sticks and chicken tenders in the deep fryer coz they were as hard as a rock...
  • SA
    shafiq azizi
    Sep 18, 2025
    1.0
    Ordered large fries thru drive thru and I got charged for it but didn’t get my fries and when I call them they wouldn’t answer my calls
  • JR
    Jon RatcliffeJonvb1946
    Sep 7, 2025
    5.0
    They actually have the sandwich that's being advertised! The store near me never does! Great job!!!!!
  • KK
    Kelsey Kiernan
    Sep 4, 2025
    1.0
    Seats and tables are dirty. The food is always messed up they can't get an order right or its burnt. They have mixed up orders and they dropped dips on the floor and the manger gave it to customers after dusting off the bag