Dairy Queen Grill & Chill

4.2
709 reviews
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Business Details

1304 W Gretna Rd, Gretna, VA
24557-4171, United States
(434) 656-6009
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
1304 W Gretna Rd, Gretna, VA
24557-4171, United States

Hours

Reviews

4.2
709 reviews
5 stars
402
4 stars
169
3 stars
74
2 stars
23
1 star
41

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Several customers reported rude or unprofessional behavior from staff, particularly during late-night shifts.

Food Quality

While many enjoyed the ice cream and some food items, there were complaints about food being cold, overcooked, or not meeting expectations.

Cleanliness

The facility was frequently noted as clean, contributing positively to the overall experience.

Service Speed

Service speed varied, with some customers experiencing long waits, while others praised the quick and efficient service.

Customer Experience

Mixed reviews on customer service, with some praising friendly interactions and others highlighting negative experiences.
  • TD
    The Dude
    Dec 20, 2025
    1.0
    Horrible staff especially the gril that works drive through at night not only does she hate her job but she/they never keep their drive through open and make up their own hours at night. I will never go back.
  • TT
    Troopers Tactical
    Dec 13, 2025
    1.0
    I'm gonna just say the food is always bomb but the nasty attitudes of some of the employees there is just sad. We all hate our jobs, we all hate when ppl come later but if your still open that's there right. The young lady working the window usually at night with long brown hair shes tall and thin too beautiful to be so rude. She never says thank you or your welcome back. She is cold and mannerless yet I saw her cutting up with her coworkers so she can't use shy as an excuse. Also they talk about customers at the drive thru window when they are rushing to close and ppl keep coming in the lobby or drive thru. Very unprofessional!!
  • RK
    Raven Kai
    Nov 13, 2025
    5.0
    We were passing through town and stopped for two vanilla cones. Back home they have 2 large cones for $5.55 but this place didn't. Ordered anyway and were shocked at the size of them! The cones were bigger than the ones back home, they were actually full in the bottom (instead of the big are gap we are used to), the ice cream was firm instead of runny and they looked like the pictures in the advertising instead of a sad, soft lopsided mess like our local store. I would gladly pay the extra $3 if our home store made theirs that way! If this place was closer to home, I'd go back frequently. The woman at the window was really nice, too!
  • TJ
    Tarra Jennings
    Nov 11, 2025
    5.0
    It was super clean. Of course the food was awesome! And will never turn down a blizzard! Service was good. They have great deals.
  • BD
    Brynlee Dalton
    Nov 2, 2025
    1.0
    We had a cashier named brandy and she was disgustingly rude don’t recommend eating here unless they work on staff and costumer service.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, grillburgers, chicken strip baskets, and other fast-food items.

What are the operating hours of Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open from 5:30 AM to 10:00 PM Monday through Saturday, and from 6:30 AM to 10:00 PM on Sundays.