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Taco Bell

3.8
(468 reviews)
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Business Details

5230 George Washington Mem Hwy, Grafton, VA
23692, United States
(757) 890-0872
https://locations.tacobell.com/va/grafton/5230-george-washington-mem-hwy.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5230 George Washington Mem Hwy in Grafton. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5230 George Washington Mem Hwy, Grafton, VA
23692, United States

Hours

Reviews

3.8
468 reviews
5 stars
211
4 stars
115
3 stars
52
2 stars
30
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is often praised for being friendly and helpful, though there are reports of inconsistency and rudeness from some staff.

Food Quality

Food quality is frequently criticized, with many customers noting issues such as missing ingredients, cold food, and overall inconsistency in preparation.

Cleanliness

The location is noted for its cleanliness, with several customers highlighting it as one of the cleanest Taco Bell locations they have visited.

Order Accuracy

There are numerous complaints about incorrect orders and missing items, indicating a significant issue with order accuracy.

Speed of Service

While some customers report quick service, others mention long wait times, particularly in the drive-thru.
  • BG
    Benjamin Green
    5 days ago
    1.0
    Me and my wife placed an order. Some items were missing. When we called up there, the guy we spoke to didn’t care that food was missing. He told me to come back and get the missing items. I did. When I got there, waited for 5 minutes until someone greeted and asked what I needed. I told them. They remade the food and one of the girls who was making the food, laughed about the burrito I got and gave me the food and turned around and that was it.
  • CC
    CosmicPsycho13
    Feb 23, 2026
    4.0
    The staff were friendly and the service was quick, but the food quality seems to have downgraded over the past few years.
  • JP
    John P
    Jan 10, 2026
    5.0
    Great overall! First order had hardly any chicken, old and dry. I came back a few days later and they remade it and gave me extra food all for free
  • CW
    Cody Williams
    Dec 3, 2025
    1.0
    Super slow drive through over 20mins with a short line…. Won’t be back
  • LH
    Lauren Hermiston
    Oct 17, 2025
    5.0
    Fresh food, great service, and our order was all correct.
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Brand Certified Facts from Taco Bell

This information is certified by Taco Bell and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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