McDonald's

3.0
1812 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11445 James Madison Hwy, Gordonsville, VA
22942, United States

Hours

Reviews

3.0
1,812 reviews
5 stars
458
4 stars
311
3 stars
323
2 stars
194
1 star
526

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times for food, often exceeding 30 minutes, with many expressing frustration over the slow service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback indicated that food was often cold, stale, or poorly prepared, leading to dissatisfaction among customers.

Staff Attitude

Several reviews mentioned rude or unhelpful staff, particularly in management positions, contributing to a negative customer experience.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
  • EG
    Elleana Goff
    6 days ago
    2.0
    Got a 20 pc nugget and they were old and slightly soggy also put in a plastic To-go container, not the regular box. The chicken sandwich was flat and had barely any toppings.
  • JT
    John Thompson
    Jan 1, 2026
    1.0
    Update: (Ill leave my initial review at bottom.) So, I had breakfast next door at the gas station. It was cheaper, I got my food quicker and I got what I ordered. This was a much better decision than yesterday's fiasco at McDonald's. The response to my review was robotic. "Please go to this website and tell us...blah blah blah". NO I WILL NOT. I left a review here, for any and all who care to know how dependable this store is towards its consumers. This is where the most ppl check on reviews... Well, this and yelp which is probably my next stop since I got a robot claiming to be the owner responding to my issue. Look, I had a bad experience at this store and wrote a review hoping a person would take note and fix the issue. Instead I was told to submit my review a second time out of sight. Thats some B.S. You have store managers, area managers, regional managers, etc. Someone can do something. If not, Im for Hire. 80k to do nothing. Just show up occasionally and let things flow like water through the path of least resistance. -INITIAL REVIEW- ***Stopped at the truck parking area and figured Id spend my money at McDonald's instead of the gas station next door. DAMN, did I screw up. Nothing like going to good Ole McDonalds and getting a sub par unhealthy snack for the price of eating at a steak house. Seriously these prices are almost with 5 guys. Anyways, I saw there was a line at the register and no one was doing anything about it, so I used the kiosk, which is supposed to keep up with inventory.... Sure.... So, me thinking use the kiosk, avoid the line, let the workers do whatever is keeping them so busy.. Wrong, I ordered 2 Double cheeseburgers, 2 strawberry pies and a large mocha frappe. Oh and here's the kicker, after I ordered, they didn't even have what I wanted and offered me something else. They tried offering the apple apple pies. You all know, the horrible ones that almost always are dry and hold next to no filling. I didn't want apple pies, I didnt want something else. I wanted what I ordered. And every other mcdonalds Ive stopped at, the kiosk shades out when an item is unavailable. I gave 1 star for 4 reasons. 1.) It took 20 minutes to get my order. 2.) I did not get what I ordered when it was presented as available. 3.) Your inventory is wrong and it cost me. 4.) I was not offered a refund but a replacement that was of lesser value than what I ordered. Like I said, I should have ate at the gas station next door... Thats really saying something.
  • DR
    Don Rutter
    Dec 30, 2025
    3.0
    Very slow on delivering food. I forgot to put tomatoes on my deluxe quarter pounder. Hey, rude people aren't here. Be careful when you come in. I actually even seen people getting free food from employees
  • RR
    Rachel Ruggieri
    Dec 27, 2025
    2.0
    Food was good, service needed some work. Hardly anyone was working the counter, fortunately they had the kiosks to order. Food took a little longer than what you would expect from McDonalds. There were multiple families in front of me having issues with wrong orders and long wait times.
  • RC
    Renee Carter
    Dec 9, 2025
    2.0
    Placed and order last night for 2 chicken sandwiches a double fish sandwich, large fries and tea. Walked back to my truck and the chicken was cold and tough. The fries were barely like warm. The fish was actually hot but they only gave me one fish patty and not 2. I saw that when I was there and they added the other. Went back with the fries and chicken sandwiches and told them about it. The manager was sorta disgruntled because she was going to fix one. I said no mama both were bad. Finally got the sandwiches about 20 minutes later but no fry. Had to wait for them to be cooked. The 2 stars were because the cashier was friendly and apologized for being slow as there was only 2 of them there. The manager had been at work since 4 that morning and was exhausted so I excuse her slight disgruntlement as I know she was exhausted. She never came off with any kind of attitude towards me. She was in fact friendly at the register. They definitely need more help who will show up when it’s snowing.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 11445 James Madison Hwy, Gordonsville, VA?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the drive-through is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and stays open until midnight Friday and Saturday.