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McDonald's

3.0
(1820 reviews)

Business Details

(434) 589-6753
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11445 James Madison Hwy, Gordonsville, VA
22942, United States

Hours

Reviews

3.0
1,820 reviews
5 stars
459
4 stars
312
3 stars
323
2 stars
194
1 star
532

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback indicated that food was often cold, overcooked, or of low quality, with some customers experiencing food poisoning.

Staff Attitude

Several reviews mentioned rude or unhelpful staff, particularly from management, contributing to a negative customer experience.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions in both the dining area and restrooms.
  • MM
    M
    Feb 15, 2026
    1.0
    Slow, rude, and unhelpful
  • RB
    richie babbitt
    Feb 14, 2026
    1.0
    The lobby is never open, truck drivers cant go through the drive thru
  • AA
    Artem Arystamyan
    Feb 10, 2026
    1.0
    Junk food
  • JJ
    Julius
    Jan 21, 2026
    1.0
    All I ordered was a cheeseburger and a Fri the fries were way over cooked and the burger had wayyyy to much seasoning and pepper and salt I tried to call the number to let them know and of course it doesn’t even go to a working phone
  • JT
    John Thompson
    Jan 1, 2026
    1.0
    Update: (Ill leave my initial review at bottom.) So, I had breakfast next door at the gas station. It was cheaper, I got my food quicker and I got what I ordered. This was a much better decision than yesterday's fiasco at McDonald's. The response to my review was robotic. "Please go to this website and tell us...blah blah blah". NO I WILL NOT. I left a review here, for any and all who care to know how dependable this store is towards its consumers. This is where the most ppl check on reviews... Well, this and yelp which is probably my next stop since I got a robot claiming to be the owner responding to my issue. Look, I had a bad experience at this store and wrote a review hoping a person would take note and fix the issue. Instead I was told to submit my review a second time out of sight. Thats some B.S. You have store managers, area managers, regional managers, etc. Someone can do something. If not, Im for Hire. 80k to do nothing. Just show up occasionally and let things flow like water through the path of least resistance. -INITIAL REVIEW- ***Stopped at the truck parking area and figured Id spend my money at McDonald's instead of the gas station next door. DAMN, did I screw up. Nothing like going to good Ole McDonalds and getting a sub par unhealthy snack for the price of eating at a steak house. Seriously these prices are almost with 5 guys. Anyways, I saw there was a line at the register and no one was doing anything about it, so I used the kiosk, which is supposed to keep up with inventory.... Sure.... So, me thinking use the kiosk, avoid the line, let the workers do whatever is keeping them so busy.. Wrong, I ordered 2 Double cheeseburgers, 2 strawberry pies and a large mocha frappe. Oh and here's the kicker, after I ordered, they didn't even have what I wanted and offered me something else. They tried offering the apple apple pies. You all know, the horrible ones that almost always are dry and hold next to no filling. I didn't want apple pies, I didnt want something else. I wanted what I ordered. And every other mcdonalds Ive stopped at, the kiosk shades out when an item is unavailable. I gave 1 star for 4 reasons. 1.) It took 20 minutes to get my order. 2.) I did not get what I ordered when it was presented as available. 3.) Your inventory is wrong and it cost me. 4.) I was not offered a refund but a replacement that was of lesser value than what I ordered. Like I said, I should have ate at the gas station next door... Thats really saying something.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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