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McDonald's

3.3
(1014 reviews)

Business Details

(804) 694-4810
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7099 George Washington Memorial Blvd, Gloucester, VA
23061, United States

Hours

Reviews

3.3
1,014 reviews
5 stars
317
4 stars
224
3 stars
169
2 stars
89
1 star
215

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold or improperly prepared food, with specific complaints about undercooked items and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Staff Behavior

There were multiple instances of staff being unprofessional, including arguing among themselves and being dismissive towards customers.
  • KM
    Kyle M.
    6 days ago
    1.0
    0 stars whoever the girl in drivethru window is needs to be fired. She can’t listen or ring orders in right and acts special when you ask her to something. Get rid of her and the store would be smoother it’s ridiculous. Food can’t be messed up if the girl back there doesn’t even ring the right order in. Everyone else A+ especially the short female manager there tonight she is amazing as always.
  • ON
    oli nelson
    Feb 10, 2026
    1.0
    I am a Dasher for DoorDash, so l UNFORTUNATELY have to visit this location often. My main issue is the speed of service. Every time I go in to pick up an order, I am expecting to spend way too long in here, but today was the worst yet. The store was not even super busy and I spent more than 35 minutes waiting for one small order, which I consider absolutely unacceptable for a fast food restaurant. I have worked fast food before too, even McDonalds specifically, so I have quite a bit of empathy for the employees, but this is insane. Another issue is the employees keep the DoorDash orders behind the counter and VERY infrequently come to check on the lobby, so orders sit and get cold. I understand that most of McDonalds employees are high schoolers, but clearly there is some very poor management going on here as well. Another huge issue that definitely makes people uncomfortable is that many of the employees will stand at the front counter and loudly talk and curse to people in the lobby, as well as off-the-clock employees frequently coming in to talk at the counter to on-the-clock employees, often repeatedly yelling across the kitchen from the lobby counter. All of these factors make this McDonalds the most insufferable fast food establishment I have ever experienced.
  • FF
    Freddy Fazbear
    Jan 22, 2026
    5.0
    Nice food!!!!!
  • CH
    Cindy Holland
    Jan 11, 2026
    1.0
    While i was ordering my food on the screen a lady came in from the drive through and spoke to the woman in the dark blue shirt , saying how she asks multiple times in the drive through to make sure her sandwich was correct. She received her sandwich incorrect. The lady told her that the girl who took her order was new and that she would correct it. Later on , the girl came in from her break , and the woman in the blue shirt started joking with her about it , and they both were laughing at the lady. After receiving my food i went up to the front to get more ketchup having to stand there 5 minutes while the same lady in the dark blue shirt stood there texting on her phone. As we were leaving , we heard somebody yell to the front "hey linda come serve me". And the Lady in the dark blue shirt came over. My daughter went up there to ask for something , but ended up coming back to the table with nothing because they were yelling and cussing at each other , making her very uncomfortable. As me and my young children were leaving a group of employees were standing at the front being loud and talking about very inappropriate things. Talking about how men call womens private parts cookies and how they want their cookies. I will not be coming back to this location..this was at 7:30pm on 1/11/26
  • KT
    Kathy Talley
    Dec 24, 2025
    2.0
    The drive thru was busy so I went inside and no one was there but me. Ordered 2 double cheese burgers, no onions Xtra pickles 1 large fry. I received 1 pickle, xtra onions and everything was cold. It is way to expensive these day's to get that type of food from any restaurant. I won't be back. Very sad.

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