Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
868 reviews
5 stars
260
4 stars
209
3 stars
145
2 stars
82
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
The restaurant was frequently described as dirty, with complaints about sticky floors and unclean tables.
Staff Attitude
Several reviews noted that staff appeared unhappy or unmotivated, contributing to a negative dining experience.
Operational Issues
Customers experienced problems with the restaurant being closed early, long wait times, and unavailability of menu items.
- JTJessica ThomasNov 8, 20255.0Today, I stopped by the drive-thru, and I must say that Monica, who was taking orders, is truly the most delightful person I’ve ever encountered at a Wendy's! Honestly, I wouldn't have minded if my order was incorrect due to her wonderful demeanor! Fortunately, everything was just right, and the food was fresh! I wish the Wendy's in Zion Crossroads had customer service standards as high as hers.
- KBK BrownNov 2, 20251.0Walked in, no body waiting. I can’t comment on the food as nobody ever addressed us to take out order. When we thought some one was taking our order he said “ no” and walked back away. Save your money go somewhere else. All the Wendy’s in this area suck and should be leveled
- SLStephanie LawsonNov 2, 20252.0Fries were burnt and cold and we have to check out food here because they have a history messing up orders.... And of course my friend's burger wasn't plain like requested... Glad we held up the drive through line to check before pulling off because I wouldn't have wanted to come back.
- BLBasically LaylaOct 26, 20251.0Worst experience ever. If I could rate it a 0/10 I would. Firstly, we waited at the ordering screen for 5-10 minutes JUST for an employee to yell and be rude. When I drove past the window, the workers were circled around laughing. I believe the rude worker name was Von or Brandy. I will not be visiting this Wendy’s again.
- ABAaron BraunOct 16, 20251.0I have no words for what happens at this Wendy’s. I ordered via the app, pulled up and no one was at the drive thru. After asking over and over someone came. I then waited for 15 mins while they made my order and I parked around the corner. I saw 3 cars in drive thru leave behind me. Then this woman comes out with my food talking on her cellphone with her friend and almost forgets she has my food. I had to ask her for it. No words
Frequently Asked Questions About Wendy's
Is Pouncey Tract Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Glen Allen, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Glen Allen, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 658-4337.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Pouncey Tract Wendy’s serve breakfast?
Yes, this Wendy’s location in Glen Allen, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's on Pouncey Tract Road?
The drive-through at Wendy's on Pouncey Tract Road is open daily from 6:30 AM until midnight.
Does Wendy's on Pouncey Tract Road serve breakfast?
Yes, this Wendy's location serves breakfast with options like breakfast combos, croissant, biscuit, and classic sandwiches.
Can I order Wendy's food for delivery near Glen Allen, VA?
Yes, delivery is available. You can check availability and order via the Wendy's app or at order.wendys.com by entering your delivery address.
What payment methods are accepted at this Wendy's location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
What are the dining options available at Wendy's on Pouncey Tract Road?
You can dine in, use the drive-thru, or order delivery where available. However, curbside pickup is not offered at this location.
How can I contact Wendy's at 4231 Pouncey Tract Road for feedback or questions?
You can call them directly at (804) 658-4337 or reach out to the Customer Care team via live chat on their Contact page or call 888-624-8140.
What nearby restaurants could I visit before or after dining at Wendy's?
Nearby restaurants include Burger King, Cook Out, China Wok, Captain D's, McAlister's Deli, Arby's, Taco Bell, and Domino's Pizza, offering a variety of dining options.
Are there any nearby entertainment or retail options around Wendy's on Pouncey Tract Road?
Yes, you can visit GameStop for video games and entertainment, or check out Legacy Amish Furniture LLC for shopping and furniture needs nearby.
Where can I find fuel or convenience stores near Wendy's?
Nearby you can find 7-Eleven for convenience and gas station needs, as well as a BP gas station for refueling your vehicle.
Does Wendy's have an app for ordering and offers?
Yes, Wendy's has a mobile app available on the Apple Store that allows you to place orders and access coupons and promotions.