Papa Johns Pizza

3.5
237 reviews
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Business Details

9853 Brook Road, Glen Allen, VA
23059, United States
(804) 262-4500
https://locations.papajohns.com/united-states/va/23059/glen-allen/9853-brook-road?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Glen Allen, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Glen Allen pizza for any occasion. Call us for pizza delivery in Glen Allen or stop by 9853 Brook Road for carryout to order the best pizza in Glen Allen, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
9853 Brook Road, Glen Allen, VA
23059, United States

Hours

Reviews

3.5
237 reviews
5 stars
110
4 stars
33
3 stars
19
2 stars
15
1 star
60

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, with some orders arriving cold or not at all.

Customer Service

Feedback indicates a decline in customer service quality, with several customers experiencing rudeness and unhelpfulness from staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked or poorly prepared pizzas.

Order Accuracy

Several customers noted issues with incorrect orders, including missing items and wrong toppings.

Positive Experiences

Despite the negative feedback, some customers praised the delicious pizza and friendly service during their visits.
  • LW
    Landen Wilson
    Nov 4, 2025
    1.0
    Consistently unclean and unprofessional. This Papa John’s on Brook Road is always dirty. The front counter looks like a junkyard—last visit there was a dust-covered open fan sitting out, and this time there were tacky Christmas decorations, personal drinks, and employees’ belongings scattered everywhere. They also mark orders as “ready” while the pizzas are still in the oven, which is misleading. The most concerning part was watching a front counter employee take medicine and drink from her bottle right in front of me, then go straight back to prepping food without washing her hands after handling her cup, bag, and pills. Completely unsanitary and unacceptable for any restaurant.
  • DF
    Dustin Findlay
    Oct 22, 2025
    1.0
    Placed an order at 11:18, at 11:45 i looked an said it was on the way. At 12:11 I called and they said they were short staffed and it should be delivered within 5-10 mins. Mind you i am maybe 5 minutes away. At 12:23 the driver texted me saying he was on the way. At that point the food is cold and gonna be horrible. Had to cancel. Between that and the app not adding the correct tip (15%is always closer to 18%-20%) im done with papa johns
  • JS
    jason smith
    Jul 17, 2025
    4.0
    Just like ever other one
  • DD
    Debora Davis
    Jun 28, 2025
    5.0
    They lived up to their slogan today "Better Ingredients Better Pizza" the pizza was delicious plus the delivery got to me 7 minutes earlier. Great job to the team that's working today. My.order was placed a little after 1pm. And the delivery guy was very polite.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Glen Allen, VA?

Delivery is available Monday through Thursday from 10:30 AM to 11:00 PM, Friday and Saturday until 1:00 AM, and Sunday from 11:00 AM to 11:00 PM.

Can I order carryout from Papa Johns Pizza? What are the takeout hours?

Yes, carryout is available. Takeout hours are Monday through Thursday from 10:30 AM to 10:45 PM, Friday and Saturday until 12:45 AM, and Sunday from 11:00 AM to 10:45 PM.