Papa Johns Pizza

3.5
242 reviews
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Business Details

9853 Brook Road, Glen Allen, VA
23059, United States
(804) 262-4500
https://locations.papajohns.com/united-states/va/23059/glen-allen/9853-brook-road?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Glen Allen, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Glen Allen pizza for any occasion. Call us for pizza delivery in Glen Allen or stop by 9853 Brook Road for carryout to order the best pizza in Glen Allen, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
9853 Brook Road, Glen Allen, VA
23059, United States

Hours

Reviews

3.5
242 reviews
5 stars
112
4 stars
34
3 stars
19
2 stars
15
1 star
62

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked pizzas, missing toppings, and overall dissatisfaction with taste.

Service Issues

Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times, and unhelpful management.

Cleanliness Concerns

Several customers noted unsanitary conditions in the restaurant, including dirty counters and improper food handling practices.

Delivery Problems

Many customers experienced delays in delivery, with some orders arriving cold or not at all, leading to frustration.

Mixed Experiences

While some customers praised the pizza and service, many others expressed disappointment, indicating a lack of consistency in quality and service.
  • SS
    sage
    1 day ago
    5.0
    The manger Dakota is an angel sent from heaven to distribute love through pizza
  • BB
    brad brad
    Dec 20, 2025
    1.0
    Pizza was early for delivery and the delivery guy was awesome!!!! The pizza not so much..I get my pizza loaded and the toppings were...well not so much. The stuffed crust was all dough.
  • CH
    Carlos Hernandez
    Dec 1, 2025
    1.0
    Have been here many times, not sure what happened this particular day but was very disappointed. This is one of 3 the other 2 were fine.
  • LW
    Landen Wilson
    Nov 4, 2025
    1.0
    Consistently unclean and unprofessional. This Papa John’s on Brook Road is always dirty. The front counter looks like a junkyard—last visit there was a dust-covered open fan sitting out, and this time there were tacky Christmas decorations, personal drinks, and employees’ belongings scattered everywhere. They also mark orders as “ready” while the pizzas are still in the oven, which is misleading. The most concerning part was watching a front counter employee take medicine and drink from her bottle right in front of me, then go straight back to prepping food without washing her hands after handling her cup, bag, and pills. Completely unsanitary and unacceptable for any restaurant.
  • DF
    Dustin Findlay
    Oct 22, 2025
    1.0
    Placed an order at 11:18, at 11:45 i looked an said it was on the way. At 12:11 I called and they said they were short staffed and it should be delivered within 5-10 mins. Mind you i am maybe 5 minutes away. At 12:23 the driver texted me saying he was on the way. At that point the food is cold and gonna be horrible. Had to cancel. Between that and the app not adding the correct tip (15%is always closer to 18%-20%) im done with papa johns
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Glen Allen, VA?

Delivery is available Monday through Thursday from 10:30 AM to 11:00 PM, Friday and Saturday until 1:00 AM, and Sunday from 11:00 AM to 11:00 PM.

Can I order carryout from Papa Johns Pizza? What are the takeout hours?

Yes, carryout is available. Takeout hours are Monday through Thursday from 10:30 AM to 10:45 PM, Friday and Saturday until 12:45 AM, and Sunday from 11:00 AM to 10:45 PM.