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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(724 reviews)

Business Details

9960 Brook Road, Glen Allen, VA
23059, United States
(804) 264-6868

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Glen Allen is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
9960 Brook Road, Glen Allen, VA
23059, United States

Hours

Reviews

3.9
724 reviews
5 stars
377
4 stars
144
3 stars
60
2 stars
50
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported poor service, including incorrect orders and lack of accountability in resolving issues.

Food Quality

The food received mixed reviews; some enjoyed the taste and freshness, while others complained about portion sizes, incorrect orders, and declining quality.

Cleanliness

Numerous reviews highlighted issues with cleanliness, including dirty tables and restrooms, which detracted from the overall dining experience.

Order Accuracy

A significant number of customers experienced problems with order accuracy, often receiving incorrect items or missing components.
  • JB
    Jordan Brodie
    4 days ago
    1.0
    This Panera is the worst Panera ever like they never have bagels. The staff is rude unless you’re talking about the back house. They’re actually pretty nice. Other then that go to another Panera!!!!!!!
  • SG
    Sean Greer
    4 days ago
    5.0
    Azzam and Katlyn were incredibly professional and made the visit for our family of six a pleasure! We will definitely come back!
  • AR
    Amanda R
    Feb 15, 2026
    5.0
    We came in for their Madagascar vanilla lattes and we don’t like ordering from the computer so we went to the front. Ryan greeted us and was so friendly. He talked about what rewards we had on our account and then proceeded to make our drinks in under 3 minutes. I’ve been to several local paneras for that drink and it’s hit or miss. This was the best one we have ever had. Both Ryan and the manager were extremely friendly, talkative, and just made a short trip a great experience. I just want to thank you Ryan for your customer service. I’ll be back!
  • MB
    Maya Bey
    Jan 21, 2026
    5.0
    Always great service. Staff great! Including manager.
  • TT
    Terri Ann Terrell-Stoner
    Jan 13, 2026
    5.0
    Grilled cheese, chicken noodle soup, and baguette were delicious. Perfect meal for a chilly day.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Glen Allen accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the operating hours for Panera Bread Glen Allen?

Panera Bread Glen Allen is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 9:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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