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McDonald's

3.3
(1509 reviews)

Business Details

10000 Brook Rd, Glen Allen, VA
23060, United States
(804) 264-1212
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10000 Brook Rd, Glen Allen, VA
23060, United States

Hours

Reviews

3.3
1,509 reviews
5 stars
470
4 stars
285
3 stars
270
2 stars
143
1 star
341

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Several reviews mentioned cold or poorly prepared food, while others praised the freshness and taste.

Wait Times

Customers frequently complained about long wait times in both drive-thru and in-store, impacting their overall experience.

Cleanliness

Some reviews noted cleanliness issues, particularly with the dining area and food preparation.
  • JG
    JT Gulick
    4 days ago
    5.0
    Great customer service and best McDonald's I've ever been to. I rarely do fast food, but these folks did it a great service. Food was to us quickly and the order was 100% correct. Everyone had smiles on their faces and we're very inviting.
  • AJ
    Ashley Jimenez
    Feb 19, 2026
    1.0
    It clearly says they are open till 11pm so I don’t understand why they are closing so early it’s only 10pm made me spend money and gas on shit I couldn’t even pick up disappointed
  • TT
    Tyler
    Jan 27, 2026
    5.0
    I typically order through the drive through but the service at this McDonald’s has always been surprisingly pleasant
  • HM
    Hadia Mohebzada
    Jan 25, 2026
    2.0
    Love chicken nuggets and milkshake but I saw something unexpected 🤮 the workers were cooking the fries in beef fat so terrible Im never coming here
  • RB
    Robert Beard
    Jan 12, 2026
    2.0
    Tried the snack wraps and they were bad. The spicy one just had an orange sauce to make it spicy not really cooked in. The chicken filling was way overcooked and too chewy to eat. The other wrap was slightly better with a light sauce. But the filling was tiny compared to the large bready wrap. I spoke with a staffer who said he doesn't get the wrap when the cooking oil has not been changed out....I am old enough to lament the days when the food was served hot and was very cheap. Guess those days are done.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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