Dunkin'

Reviews

• SC

  Senza Tempo Cane Corso

  4 days ago
  1.0
  The white girl with too much makeup working the register has a major attitude problem. I told them specifically how to make my drink and they could not make it right. All I told them was that I wanted less milk. I literally pointed to the brown sugar, shaken espresso on the screen and told her that I wanted mine the same color. She didn’t make it right and she offered to do it again and the second time around she made it with even more milk. Then she tried to tell me that it’s impossible for her to make it that color because of the ingredients as though she’s not capable of just not putting as much milk as she would normally put in the drink. It’s not rocket science. I don’t understand why the shaken espresso is such a hard drink for some of these people to make, I was very specific about it and she still could not follow those very simple directions. Then she proceeded to talk over me and be argumentative and when I told her that I get this drink literally every day but I go to the store in Rockville and I know how it’s supposed to be made. She then decided to tell me that the Rockville location is really bad and can’t seem to make drinks properly, which is a complete lie. This girl has no business in customer service.
• RM

  Rosanell Mccoy

  Oct 30, 2025
  1.0
  Yesterday I went about 12:56pm and ordered a medium frozen coffee with an extra pump of coffee syrup. When the lady repeated my order, she said three pumps of pumpkin. I corrected her and said no one extra pump of coffee syrup. I got my order at the window as I was driving off. I was putting my straw in the cup and I started drinking it and that’s when I noticed that there was pumpkin in my frozen coffee. I circle back went back through the drive-through. I let them know that I was back due to the order being wrong, and I told her exactly how I wanted it Once again. She then asked me if I wanted a flavor. I then let her know. No I just wanted the extra pump of coffee syrup. I got to the window she handed me over the drink and apologized, but then when I asked her to take the cup that they had given me because I didn’t have space she told me that there was a trashcan out if I drove a little bit further I looked at it from my car in the window and I let her know that if I had to get out that was something that I was trying to avoid that’s why I was trying to hand To her when she was probably near a trashcan, she rode her eyes and then took my drink and told me to have a nice day. I drove off once again, I put the straw in the cup as I was driving taste in my coffee and it was nowhere near even tasting like coffee at this point in time so at this point, I was really late and I could not go back. I will never come back to this Dunkin’ Donuts. I will not recommend anybody to this Dunkin’ Donuts. It is ridiculous how I never have a problem getting this order at any other Dunkin’ Donuts but the lady that took my order. Just really did not like her job she just needs to stay in the back and cook. She cannot help out with customer service in the front. My drink was wrong two times. This is ridiculous and I have a witness. I was currently on the phone when I ordered my drink the first and second time. And I was very clear Working in this industry, I know you don’t treat customers that way i’ve attached a picture of my medium frozen coffee with an extra pump of coffee syrup when it’s never looked as wide as it looked Or taste it
• LG

  L G

  Oct 15, 2025
  1.0
  Extremely slow service
• DB

  David Braciszewski

  Sep 14, 2025
  5.0
  It's dunkin. Happy wife happy life.
• KS

  Kristen Salmon

  Aug 19, 2025
  1.0
  Horrible customer service!! Rude cashier...came across as we were bothering her asking for my entire order...half of it wasn't made...SMH

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