Dunkin'

Reviews

• RS

  Rachel Smith

  2 days ago
  2.0
  We ordered ahead using the app and still had to wait an additional 10–15 minutes for our drinks after arriving at the store — this does not include the time it took to place the order, take my dogs out, or drive to the location. Our food had already been made, yet there was only one employee working — handling the drive-thru, making drinks, and running the register. We were the only customers inside, with just one car in the drive-thru. Unfortunately, this is not the first time this has happened. I’ve had to leave without my food or drinks before because it had been over 20 minutes since ordering ahead, and I would have been late for work — despite being the only person in the store. I want to be clear that I have no issue with the employee who helped us. He was clearly doing his best while being severely understaffed. The issue is management. The employees seem unhappy and it is almost never a good experience when I have gone in. Overall, this is not a well-managed location and not a great experience for customers or employees.
• BB

  Brittney

  Dec 26, 2025
  1.0
  The munchkins are always fresh and delicious. The customer service is atrocious. Whoever the woman is taking the orders at the drive thru sounds pitiful and sad like she hates her life and job. Not warm and welcoming at all. This alone pretty much sets the tone for the entire experience at this location. I’ve never heard someone sound sadder at a drive thru. It’s been this way for months on end. They fill the cups with more ice than drink. Even when you request less ice they do not always oblige very inconsistent. The wait time is usually always bad as well.
• JJ

  Jmp

  Dec 23, 2025
  3.0
  They're prices keep going up. To me, it's not worth the cost
• A1

  Acts 1915

  Dec 7, 2025
  1.0
  Parking bad. Very tight & way in back, so be careful! I was the only person there. Ordered coffee while employess played around. Finally started coffee....then started taking drive thru. 6 minutes later cold coffee & wrong order.
• SC

  Senza Tempo Cane Corso

  Nov 20, 2025
  1.0
  The white girl with too much makeup working the register has a major attitude problem. I told them specifically how to make my drink and they could not make it right. All I told them was that I wanted less milk. I literally pointed to the brown sugar, shaken espresso on the screen and told her that I wanted mine the same color. She didn’t make it right and she offered to do it again and the second time around she made it with even more milk. Then she tried to tell me that it’s impossible for her to make it that color because of the ingredients as though she’s not capable of just not putting as much milk as she would normally put in the drink. It’s not rocket science. I don’t understand why the shaken espresso is such a hard drink for some of these people to make, I was very specific about it and she still could not follow those very simple directions. Then she proceeded to talk over me and be argumentative and when I told her that I get this drink literally every day but I go to the store in Rockville and I know how it’s supposed to be made. She then decided to tell me that the Rockville location is really bad and can’t seem to make drinks properly, which is a complete lie. This girl has no business in customer service.

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