Domino's Pizza

Reviews

• ST

  Samantha Teets

  Dec 29, 2025
  5.0
  Shout out to Chris, our delivery driver, who noticed my ranch dipping sauce was missing and actually went back to the store to get it for me after delivering my pizza! I won’t forget it, truly above and beyond service. Thank you, Chris!!
• JD

  Jackelyn Dillabough

  Dec 26, 2025
  5.0
  I went here passing through after Christmas. I had to wait an hour which I wasn’t expecting but I already ordered so I waited. The staff were very friendly and made the wait time easy. My pizza was the best pizza I’ve had from dominoes probably ever! It was definitely worth the wait. My dominoes in South Hill is not like this one sadly.
• PS

  Phil Stumpf

  Dec 21, 2025
  1.0
  My experience today was not good. We ordered online, the mobile app showed estimated pickup timeframe of 4:40pm to 5:00pm. I arrived close to 5pm and at the counter said it would take another 25-30 mins, the person advised there are issues with the app estimates and they had not even started making the order. I agreed to wait, the person proceeded to go behind the counter and work in the orders. After awhile, a few people came in, the phone proceeded to ring and continued to ring continuously for quite some time. I did not see more than one person working there, when people tried to speak with the person, the person would not respond and continued to work on the orders. After quite some time, a delivery person came in front door and proceeded to help the other person with the orders and answered the phone, finally. What a relief. We received our order completely and enjoyed the food, but this place is very understaffed and the customer service is non-existent. We were ill like not use this location again.
• CC

  Chel

  Dec 19, 2025
  1.0
  I don't know what is up with this store because recently the service has plummeted the last month or so. Came in this morning after apparently 2 massive pizza party orders (80 pizzas if I heard the worker right). I didn't know this until long after I ordered (only 1 pizza) and was made to wait an HOUR in their lobby with zero updates. Was told it would be 20 minutes. After waiting for a full hour in their lobby (with nowhere to sit by the way), I had to flag someone down because no one was updating me or letting me know how the order was coming despite trying to get their attention. If their tracker had properly told me how long it was or if I was told up front "Hey there's 80 pizzas ahead of you, it'll be a 1-1.5 hr wait" I would've canceled it and gone about my day instead of wasting all that time. At literally every other fast food establishment, if someone comes in after a large order and orders something small, they usually push out the small order as they're cooking the big orders so that customer can get in and out. I'm not saying I'm more important than other people, but that seems the most efficient way and the least amount of headache for everyone. Or if you're that backed up, turn off online ordering for a little bit so you can catch up (I've seen other Dominos do this before). I waited over an hour and didn't even receive my food because I had to be back at work. That alone was incredibly frustrating but the lack of communication, lack of acknowledgement and refusal to please make my order after seeing that I've been standing there for an hour is what made it worse. I came to this location because the one further down Broad St had its own problems, but it seems this location is letting everyone down too. The food is tasty when you actually do get it, but that requires actually receiving it.
• EW

  Eric Wolf

  Dec 19, 2025
  1.0
  We moved here about 8 months ago. We would normally order Domino's at least once a week. After numerous issues with the local franchise, Domino's has lost us as customer for life! Today, I placed the order on the App and it said the ETA would be approx 38-48 min. After placing the order at 5:29pm, I received an email that the eta would be 64-79 min. I wasn't happy, but I could deal with it. The "TRACKER" never works. I get a message that the pizza was placed in the oven 70 min after I placed the order. I called the store and sat on hold for 9 min. I spoke with a "manager" and he just told me they are under staffed. His customer service skills are pathetic. He offered to cancel the order. Some key points to the company: If the Tracker doesn't work.... then don't have it. If you are under staffed.... used Door Dash, Uber Eats or Grub Hub to deliver the pizzas for you. Treat your customers better! But you don't have to worry about me. I will NEVER order from the company again! This same thing has happened more times than I can count in the last 8 months.

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