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Domino's Pizza

3.4
(312 reviews)

Business Details

11442 W Broad St, Glen Allen, VA
23060, United States
(804) 364-0600

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Glen Allen? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 11442 W Broad St .

Location

Domino's Pizza
11442 W Broad St, Glen Allen, VA
23060, United States

Hours

Reviews

3.4
312 reviews
5 stars
142
4 stars
44
3 stars
17
2 stars
7
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times for orders, often exceeding the estimated delivery or pickup times, with some waiting over two hours.

Staff Attitude

Feedback indicated a pattern of rude and unhelpful staff interactions, with multiple reviews mentioning dismissive behavior and lack of customer service.

Order Accuracy

Several customers experienced issues with incorrect orders, missing items, or poor food quality, leading to dissatisfaction with their meals.

Technology Problems

Customers highlighted issues with the online ordering system and app, including inaccurate order tracking and difficulties in reaching customer support.
  • SB
    Steph B
    1 day ago
    1.0
    Sadly I will stop ordering from this location. This is the second time in 2 months Ive ordered and my food was never delivered. What's worse, when they are backed up or having issues, they still take orders even though they arent fulfilling them! Its super frustrating for everyone involved.
  • PP
    Peaches
    1 day ago
    1.0
    If I could give this horrible location zero stars I would . I ordered online payment went through and I went to pick up my order but then there is a handwritten sign saying closed....I see two people indoors so I call because ive now paid for something that won't let me use my app to cancel so now youre telling me im out 24$ ....when they answer they tell me well we're having technical issues you'll just have to wait a hour till someone can come in I was like well then cancel my order they said they couldn't and again id have to wait a hour for another manager that could.....then hung up on me....your pizza isnt good enough to treat people like trash...its money youre now messing with and your customer service is absolute garbage
  • CW
    Christopher Wirt
    Feb 25, 2026
    1.0
    Somethings happening with this location. A few weeks ago I ordered two large pizzas via the app. It gave me an estimate of 30 min for delivery (this was a weeknight, no special events happening and I ordered around 6:30 pm). An hour later and no pizza, it still showed it was in the oven, I called and phone just rang for forever (I called 3 times and never got through) I tried messaging through the app, no luck, then at 10pm I get a knock on the door with my pizza. I was already in bed. Told them to take it back. Dominoes reached out next day with an email for a free pizza. I tried to use that two days ago 2 weeks after the initial bad delivery ) but the free pizza was only good for 7 days. I ordered a large half Hawaiian half beef anyway, this time for pickup (this was on a normal Monday evening at 6pm). Once again, status update just stayed in “making” or whatever. I called and once again the phone just kept ringing. So an hour later, I drove to the store. There were two employees, the phone ringing off the hook and both employees just ignored it. Then at one point while the phone was ringing an employee came and turned off the ringer, never answering the phone. Four other people were in line, each were told their pizza would be another 45 min to an hour, my pizza hadn’t been made 1 hour after I ordered. The guy finally asks what my order was, I tell him, he says it’ll be 15-20 more minutes. He goes to the back and comes back to tell me they don’t have ground beef or sausage. I substitute, finally getting the pizza and hour and a half from my order time (originally estimated at 20 min). Stay away until they get their act together
  • BC
    Basab Choudhury
    Feb 22, 2026
    1.0
    Terribly unreliable and subpar place. I placed a large birthday party order for 1 PM pick up. They accepted the offer, i got an update they have started making the order, and then they went silent. At 115 pm, I drove to the store, and to my horror, you know what - they were closed!! Luckily, Mcd was nearby, and it saved the day! I had bad experience in this location in the past too! Stay away!
  • SF
    Sister Forever
    Feb 8, 2026
    1.0
    I placed an order with Domino’s at 4:58 PM and it is now 8:20 PM, and I still have not received my pizza. Nearly three and a half hours later, there has been absolutely no delivery, no update, and no accountability. What makes this experience even worse is the complete lack of customer support. I have been on the phone with this location for over an hour, stuck on hold, trying to get a simple answer about where my food is. No one has picked up. No one has called back. No explanation. Nothing. If there was a delay, that happens- but the problem is the total silence and disregard for the customer. At this point, I don’t even know if my order was made, sent out, or forgotten entirely. Meanwhile, I planned my evening around this order and am still waiting with no food and no communication. This is unacceptable service. A major chain like Domino’s should be able to at least answer the phone or provide updates when an order is delayed by HOURS. Being left in the dark after paying and then forced to sit on hold endlessly is incredibly frustrating and unprofessional. I won’t be ordering from this location again, and I would strongly caution others to think twice unless they’re prepared to wait several hours with zero communication. This experience was a complete waste of time and money.

Frequently Asked Questions About Domino's Pizza

What type of pizzas can I order at Domino's Pizza in Glen Allen?

You can order a variety of Specialty Pizzas or build your own on New York Style, Handmade Pan, or Parmesan Stuffed Crust at Domino's Pizza in Glen Allen.

What are the delivery hours at Domino's Pizza in Glen Allen?

Delivery is available Monday to Thursday and Sunday from 10:00 AM to midnight, and on Friday and Saturday from 10:00 AM to 1:00 AM.

Brand Certified Facts from Domino's Pizza

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